Shaek Alam

Currently at University studying a masters in Criminology and Criminal Justice, with a consistent passion to keep learning and improving myself.

My most recent professional experience was while studying at university, working with Sales and customer service. I have worked in fast paced and situations that can be seen as stressful but always remained professional.

Manchester United Program Sales Assistant – (September 2019 – March 2020)

• Selling matchday programmes as well upselling other merchandise.
• Greeting potential customers with a friendly face and answering any queries they may have regarding the matchday experience.
• Setting up stock and opening and locking up booths.
• At the conclusion of each shift, precisely counted and balanced the cash drawer while maintaining 100% accuracy.

NHS – Call Handler – (February – April 2021)

• Calling Individuals whose Covid_19 test came back positive through the phone and obtaining information about who they may have been in contact with and their contact details.
• Answering any queries, the individuals may have had and offering support.
• Strengthened my ability to work with others through assignments.

Covid_19 Testing Process Operative contracted by HealthWorks LTD – (May – July 2021)

• Conducted Covid_19 tests for students and staff members attending University of Manchester.
• Assisting some students and staff with the swabbing process.
• Ensuring all test results are accurately read and scanned into the NHS system.
• Ensured a deep clean of the testing site is carried out at the end of each day.
• Followed all clinical procedures provided by the NHS.
• Ensuring testing kits and PPE is adequately stocked and replenished.

Student at The University of Law Manchester and graduated in Law with Criminology and now studying a Masters in Criminology and Criminal Justice.