Shagun Kc

Experienced Airport Operations & Passenger Services Supervisor with over 10 years of airline ground operations expertise, specialising in:

• Check-In & Boarding Supervision
• Departure Control Systems (DCS)
• Final Passenger Reconciliation & Flight Closure
• Irregular Operations (IRROPs) Management
• Load Control & Weight/Balance Coordination
• On-Time Departure (OTD) Performance

Proven track record of managing high-pressure, time-critical pre-departure processes in international airport environments. Recognised for strong operational awareness, decisive problem-solving, and effective coordination between cabin crew, flight crew, dispatch, ramp services, and airport authorities.

Experienced Airport Operations & Passenger Services Supervisor with over 10 years of airline ground operations expertise, specialising in:

• Check-In & Boarding Supervision
• Departure Control Systems (DCS)
• Final Passenger Reconciliation & Flight Closure
• Irregular Operations (IRROPs) Management
• Load Control & Weight/Balance Coordination
• On-Time Departure (OTD) Performance

Proven track record of managing high-pressure, time-critical pre-departure processes in international airport environments. Recognised for strong operational awareness, decisive problem-solving, and effective coordination between cabin crew, flight crew, dispatch, ramp services, and airport authorities.

MBA – Digital Marketing (Completed )

University of the West of Scotland, London

Masters in Tourism Management

Indira Gandhi National Open University

Bachelors in Travel & Tourism Management

Nepal Academy of Tourism & Hotel Management