Claudine Hamilton

A task-driven, bubbly and vibrant individual who is looking for a customer service role in aviation. A confident individual that creates a welcoming atmosphere for the customers. Good at dealing with technical problems and coping with pressure situations.

I am a quick thinker who is able to resolve conflicts quickly and professionally. Has excellent attention to detail with a can-do approach that adheres to strict deadlines ensuring a high standard of work is carried out. Has the capacity to use own initiative and adaptable to changing surroundings quickly and can show flexibility.

Extremely keen and enthusiastic in all work undertaken. Has proven skills in providing exceptional customer service using great interpersonal quality.

Customer service agent at Virgin Atlantic (2025-03 – 2026-05)

• Checking in customers baggage whist maintaining great customer service
• Assist passengers with self-service check-in kiosks
• Inspect and verify passengers documentation
• Boarding customers on to the plane
• Meeting inboard flights in a timely fashion

Passenger service assistant special assistant at Best connections agency (2024-05 – 2024-09)

• Ensuring that customers get all the help required
• Checking passengers documents and helping with check in
• Maintain the highest standards of safety and security at all times
• Assisting passengers with special needs
• Dealing with passengers with reduced mobility and pushing wheelchairs customer service advisor at AX (2023-03 – 2023-09)
• To accurately assess claim status and documentation on receipt of assigned claims to ensure claims are managed in the most efficient manner
• To correctly validate claim type whether credit repair, third party or policy holder insurer to ensure repair work is authorised appropriately

Calls and Claims assistant (call centre) at ABTA (2019-09 – 2020-01)

• Work with the ABTA contact centre to look after all affected customers; act as the first point of contact for all claims enquiries
• Take ownership of queries and deal with contact in a friendly, efficient and calm manner
• Deal with queries and claims from customers, travel agents, your operators and other members of the travel industry
• Prioritise workload and ensure deadlines and targets are met
• Data entry cabin crew at Thomas cook (2019-01 – 2019-09)
• Ensure that emergency equipment was in working order before take off
• Must give professional demonstrations on how to use the emergency equipment to the customers
• To be able to administer first aid to the customers when needed
• To be able to demonstrate a high standard of customer service throughout the flight
• Cook and serve food and drinks
• To be patient, understanding and caring throughout the flight
• Ensure that I am up to date with the procedures
• Ensure to have good product knowledge
• Ensure I am aware of how many PRMs and infants are on board customer service agent at Jet 2.com (2018-01 – 2019-01)
• Checking in customers baggage whist maintaining great customer service
• Assist passengers with self-service check-in kiosks
• Inspect and verify passengers documentation
• Boarding customers on to the plane
• Marshalling, ensuring customers get on and off the plane safely
• Meeting inboard flights in a timely fashion
• Selling flights and holiday packages to customers

Customer service agent at Stansted Airport (Special assistants Department) (2017-03 – 2017-12)

• Ensuring that customers get all the help required
• Checking passengers documents and helping with check in
• Maintain the highest standards of safety and security at all times
• Assisting passengers with special needs
• Dealing with passengers with reduced mobility and pushing wheelchairs

Customer care assistant/ administrator at State Bank of India (2016-01 – 2017-01)

Call centre

• Providing excellent customers service whist dealing with customer's enquiries
• Activating customers masters cards
• Blocking customer's cards and ordering new cards when needed
• Activating customers internet banking
• Ordering new passwords for customers when needed
• Responding to inbound and outbound customer queries via email or phone
• Photocopying

ESOL English teacher assistant and English teacher at 5E college (2015-02 – 2015-10)

volunteering

• Teaching English
• Photo copying
• Planning and organising the classes
• Helping students with CV
• Helping students with job applications

Administrator at Job centre (2014-02 – 2014-08)

volunteer work

• Filling
• Organising the advisor's dairies
• Photocopying
• Uploading customer's questionnaires on the computer

Barmaid at Harlequins Rugby stadium (2006-08 – 2013-12)

• Providing excellent customer service whilst serving drinks and food
• Operating a till and cash handling
• keeping the bar organised and tidy
• working and conversing with a diverse group of customers
• Cleaning tables and other areas of the bar
• On occasion I was responsible for managing the bar when the manger was not there

Telesales Agent at Space Kitchens (2004-07 – 2006-08)

call centre

• Cold Calling prospect customers to promote Kitchen Sales
• Targeted to book 1 appointment per hour and approximately 30 calls per hour
• Highest achievement included booking 5 appointments within a three-hour shift
• Generate interest in new promotions via canvassing

Level 2 certificate in principles of business and administration – 5E college of London

CACHE Level 2 in Supporting teaching and learning in Schools – The College of Haringey, Enfield and North East London

1st year completed in Acting for Stage and Media – Thames Valley University

BTEC National Diploma in Acting – City of Westminster College

BTEC National Diploma Level 3 in Performing Art