Shahed Miah

Detail-oriented professional with top skills in customer relations, problem-solving and record-keeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.

Customer Service Assistant - Purbani Indian Takeaway - Guildford, Surrey

(2020-09)

• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Built rapport with customers through courteous and professional communications.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
• Built relationships and maintained regular contact with customers to support continuous satisfaction.

Stock Assistant - The Co-operative - Guildford, Surrey

(2015-07)

• Organising and replenishing stock.
• Keep track of stock levels, so that they meet customer demand.
• Managing stock movements to and from the store.
• Completing paperwork procedures and assisting with periodic stock takes.

Business Level 3 Extended Diploma (BTEC) - Business - Guildford College of Further and Higher Education (2018 - 2020)

Travel and Tourism Level 2 Diploma - Travel and Tourism - Guildford College of Further and Higher Education (2016 - 2017)