Shaheer Willis

A compassionate and versatile professional with extensive experience in customer service, care roles, and support work. Skilled in providing tailored support to vulnerable individuals, including those affected by modern-day slavery. Adept at building relationships, working collaboratively in teams, and delivering high-quality, empathetic service. Excellent communicator and problem solver, able to work in high-pressure environments while maintaining professionalism.

Advice and Wellbeing Specialist at Peabody (2025-06 – Present)

• Support residents with mental health needs and complex backgrounds, including those transitioning from institutional care.
• Assist individuals in maintaining tenancy, managing finances, and accessing benefits such as Universal Credit and PIP.
• Carry out risk assessments and implement support plans to promote independence and stability.
• Work in partnership with social workers, healthcare professionals, and external agencies.
• Manage challenging behaviours in a calm and professional manner, ensuring safeguarding procedures are followed.

Bank Worker at Medaille Trust (2023-01 – Present)

• Provide on-demand, flexible support to individuals who have experienced modern-day slavery.
• Assist with the personal care and safety of survivors, ensuring dignity and privacy are maintained.
• Help clients access services and resources to aid recovery, including legal, health, and housing support.
• Work with multidisciplinary teams to provide trauma-informed care and facilitate rehabilitation.
• Maintain accurate records and report progress to support teams.

Project Worker at St Mungo's (2023-04 – 2025-01)

• Provide holistic support to individuals experiencing homelessness, assisting with housing, life skills, and employment access.
• Conduct assessments to identify client needs, creating tailored support plans.
• Collaborate with multi-agency teams to provide appropriate interventions and services.
• Record progress accurately and maintain case management systems.

Customer Service Specialist at Selfridges (2022-11 – 2023-04)

• Delivered premium customer service tailored to individual needs, providing expert advice and product recommendations.
• Supported training for new associates and ensured store standards were met.
• Contributed to loss prevention efforts by providing proactive customer service and security awareness.
• Maintained detailed knowledge of product lines to support customers effectively.

Customer Service Advisor at Nike Flagship Store – Oxford Circus (2019-10 – 2020-12)

• Welcomed and assisted customers, delivering personalized service and solutions.
• Processed transactions efficiently and supported after-sale service to ensure customer satisfaction.
• Worked with managers to train junior staff and improve customer service standards.
• Gained expertise across various departments to meet customer needs and provide informed guidance.

Sales Assistant at Office (2017-11 – 2019-10)

• Engaged with customers to assess their needs and recommend suitable products.
• Maintained a clean and organized store, managing deliveries and replenishing stock.
• Provided detailed product care advice and handled transactions professionally.

Retail Associate at Marks and Spencer (2015-06 – 2016-05)

• Operated cash registers and provided high-level customer service.
• Ensured merchandise was displayed attractively to increase sales.

Retail Assistant at H&M (2014-07 – 2015-05)

• Assisted customers with product selection and locating merchandise.
• Organized fitting room access and maintained a clean and organized store.

Support Worker at OneHousing (2022-08)

• Supported clients in transitioning to independent living through goal planning and needs assessment.
• Administered medication and supported access to education and employment.

Mental Health Support Worker at Choice Care Group (2021-01 – 2023-01)

• Provided personalized care for individuals with mental health needs.
• Led group activities and collaborated with healthcare professionals to ensure effective care plans.

HND in Hospitality Management – St Patrick College (2017-10)

Personal Track Safety Course (PTS) – Railway Engineering (2015-09 – 2016-01)

CSEC and CAPE/CXC in Literature in English, Mathematics, Chemistry, IT, Art & Design, Geography, and Caribbean Studies – Belair Private School, Jamaica