Advice and Wellbeing Specialist at Peabody (2025-06 – Present)
- Support residents with mental health needs and complex backgrounds, including those transitioning from institutional care.
- Assist individuals in maintaining tenancy, managing finances, and accessing benefits such as Universal Credit and PIP.
- Carry out risk assessments and implement support plans to promote independence and stability.
- Work in partnership with social workers, healthcare professionals, and external agencies.
- Manage challenging behaviours in a calm and professional manner, ensuring safeguarding procedures are followed.
Bank Worker at Medaille Trust (2023-01 – Present)
- Provide on-demand, flexible support to individuals who have experienced modern-day slavery.
- Assist with the personal care and safety of survivors, ensuring dignity and privacy are maintained.
- Help clients access services and resources to aid recovery, including legal, health, and housing support.
- Work with multidisciplinary teams to provide trauma-informed care and facilitate rehabilitation.
- Maintain accurate records and report progress to support teams.
Project Worker at St Mungo's (2023-04 – 2025-01)
- Provide holistic support to individuals experiencing homelessness, assisting with housing, life skills, and employment access.
- Conduct assessments to identify client needs, creating tailored support plans.
- Collaborate with multi-agency teams to provide appropriate interventions and services.
- Record progress accurately and maintain case management systems.
Customer Service Specialist at Selfridges (2022-11 – 2023-04)
- Delivered premium customer service tailored to individual needs, providing expert advice and product recommendations.
- Supported training for new associates and ensured store standards were met.
- Contributed to loss prevention efforts by providing proactive customer service and security awareness.
- Maintained detailed knowledge of product lines to support customers effectively.
Customer Service Advisor at Nike Flagship Store – Oxford Circus (2019-10 – 2020-12)
- Welcomed and assisted customers, delivering personalized service and solutions.
- Processed transactions efficiently and supported after-sale service to ensure customer satisfaction.
- Worked with managers to train junior staff and improve customer service standards.
- Gained expertise across various departments to meet customer needs and provide informed guidance.
Sales Assistant at Office (2017-11 – 2019-10)
- Engaged with customers to assess their needs and recommend suitable products.
- Maintained a clean and organized store, managing deliveries and replenishing stock.
- Provided detailed product care advice and handled transactions professionally.
Retail Associate at Marks and Spencer (2015-06 – 2016-05)
- Operated cash registers and provided high-level customer service.
- Ensured merchandise was displayed attractively to increase sales.
Retail Assistant at H&M (2014-07 – 2015-05)
- Assisted customers with product selection and locating merchandise.
- Organized fitting room access and maintained a clean and organized store.
Support Worker at OneHousing (2022-08)
- Supported clients in transitioning to independent living through goal planning and needs assessment.
- Administered medication and supported access to education and employment.
Mental Health Support Worker at Choice Care Group (2021-01 – 2023-01)
- Provided personalized care for individuals with mental health needs.
- Led group activities and collaborated with healthcare professionals to ensure effective care plans.
