Shahid Miah

Customer-service focused professional with experience handling customer and client enquiries, maintaining accurate records, and communicating clearly with both technical and non-technical stakeholders. Confident working independently, managing multiple tasks, and resolving issues in a calm and professional manner. Now seeking an opportunity where strong communication, attention to detail and a reliable approach can support effective service delivery, accurate administration and positive customer outcomes.

Process & Control Engineer - Xylem Dewatering Solutions LTD

(2019-06)

• Built and maintained strong technical relationships with clients, responding professionally to requirements and queries.
• Successfully contributed to the delivery of projects including design, configuration and installation of solutions that met client expectations.
• Rapidly analysed client situations and carried out project assessments and sizing calculations to meet client requirements.
• Developed confidence in client-facing scenarios, clearly conveying complex information to both technical and non-technical audiences.
• Performed checks and root-cause/failure analysis to resolve equipment issues in a timely and cost-efficient manner.
• Worked to deadlines, produced technical documentation, and made accurate amendments when new drawings and specifications were released.
• Travelled nationally and internationally to customer sites to carry out commissioning activities.

Process Plant Control Engineer - Recycling Technologies

(2019-02 - 2019-05)

• Analysed data from instrumentation feedback and made process adjustments to maintain operability and product specifications.
• Prepared detailed reports on project outcomes and presented progress clearly to supervisors and project heads
• Used CAD software to prepare Process Flow Diagrams (PFDs) and Process and Instrument Drawings (P&IDs).
• Actively participated in continuous improvement activities to reduce costs and improve operational efficiency.
• Verified that processes, materials and operations complied with relevant regulations.
• Ensured plant operations ran smoothly, reduced downtime and maintained safe working practices.

Technical Support - Tesco

(2014-07 - 2014-10)

• Provided front-line troubleshooting, diagnostics and technical support in a professional and timely manner.
• Delivered excellent customer service and communication to maintain customer satisfaction.
• Managed multiple open incidents in line with guidance, prioritising requests and keeping accurate records.
• Updated and amended customer details where necessary, ensuring accuracy, attention to detail and confidentiality.
• Worked effectively under pressure while using analytical ability and problem-solving skills.

Customer Service - British Gas

(2012-07 - 2012-10)

• Acted as a first point of contact for customer queries, ensuring excellent customer service at all times.
• Provided accurate information on products and services to ensure a reliable and trustworthy customer experience.
• Identified and prioritised vulnerable customers in line with company policies and procedures.
• Updated customer information on CRM systems accurately and in a timely manner.

Upper Second-Class Honours - Chemical Engineering - University of Swansea (2014-10 - 2018-07)

A Levels and GCSEs - St. David's Catholic College (2009-09 - 2011)