Shahid Sadiq
IT Technician with 16+ years of experience
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About
Highly organized IT technician with over 16 years of experience providing technical support to secondary and primary schools. Skilled in hardware and software installs, investigating problems and tracing root causes and correcting routine or serious issues. Communicate easily with technical and non-technical personnel to deliver quality support. I also have a clean driving license and have held this for over 25 years.
Experience
Regional IT Support Technician - Astrea Academy Trust
(2022-02 - 2026-07)
- Administer domain users and mail accounts via schools MIS system, Office 365 and Active Directory.
- Manage GPO on the network for user and computer settings.
- Prepare equipment for staff/students, install cables, image operating systems, and software.
- Administer IT assets for schools and maintain records.
- Maintain and update Host/VMs.
- Configure and manage Hikvision NVR and CCTV cameras.
- Monitor wireless access points and switches via Cisco controller/Meraki cloud.
- Monitor/maintain and troubleshoot server backups.
- Continuous IT support for staff/students.
IT Support Technician - Mercia Trust
(2017-08 - 2022-02)
- Imaged workstations and prepared for a classroom install.
- Administer printers via Papercut and Group Policy.
- Prepare, troubleshoot update devices and servers across the trust.
- I was involved with the new project for Mercia Secondary school, e.g. setting up new IT suites, hosts, VM's, APs, and switches.
- Supported with AV technology interactive boards, projectors and peripherals.
IT Support Technician - Chaucer School
(2010-06 - 2017-08)
- Administer accounts via Active Directory and Microsoft Exchange.
- Create and deploy software packages to devices using SCCM.
- Configured networked devices throughout the school.
- Restore data using either shadow copy or a tape backup.
- Manage folder permissions and security groups for users.
- Configure projectors, interactive boards, install and troubleshoot Promethean software.
- Monitor and secure the schools network via Proxy Smooth wall.
IT Support Technician - ESP Projects Ltd
(2009-03 - 2010-04)
- IT support for businesses across Sheffield and the wider South Yorkshire region.
- Prioritizing jobs through the IT help desk.
- VPN remote support or visits on site.
Volunteer IT Support Technician - Learn Direct
(2008-01 - 2008-07)
- Imaging and installing windows operating system\hardware repairs.
- administer logging for users/support with online training.
Driver/ Post Room Assistant - British Telecom
(2005-05 - 2007-11)
- Delivering parcels.
- Logging scheduled deliveries onto the company's database.
Warehouse/ Sales Assistant - John Lewis, Sheffield
(2003-06 - 2005-04)
- Customer Service/stock replenishment.
Apprentice Advice Worker - Advise Centre, Sheffield
(2002-07 - 2003-05)
- Customer support with our in-house training and advice.
Education
Cisco CCNA OCR 3 - Networking (2009-10)
IT Essentials - IT (2008-12)
CompTIA A+ Online Course - IT - Element K (2008-10)
Computer Networking Level 2 - Networking - Sheffield College, Hillsborough (2008-07)
Training - IT - Learn Direct (2008-07)
Apprenticeship as Advice Worker - National Open College Network (2003-05)
GNVQ Level 3 - Travel and Tourism - Loxley College, Sheffield (2002-06)
GNVQ Level 2 - Information Technology - Loxley College, Sheffield (2001-07)
GNVQ - Information Technology - Parson Cross College, Sheffield (1999-07)
GCSE - Earl Marshal School, Sheffield (1993-09 - 1998-07)
