Jo Q8

16 years successful Service Advisor experience within the Automotive Industry with a proven track record meeting challenges and creatively solving a myriad of problems. Extensive knowledge of automotive warranty recalls policies and procedures. Decisive hands-on Manager with an interactive management style to lead several service teams and administrative staff.

Ability to motivate employees performance levels and develop rapport with diverse audiences. Developed excellent product, Customer Service and employee knowledge throughout career. Computer literate with experience of Microsoft Office, Kerridge Rev 8.35 Autoline.

Broad-based responsibilities and knowledge include conscientious Automotive Service who applies extensive knowledge of automobile parts coupled with employee management experience. Adept at all facets of vehicle maintenance and parts replacement. Focused on developing long-term relationships with customers.

Service Advisor (Passenger and Commercial Vehicles) - MAN buses and Trucks, Mercedes, Isuzu, VW Dealership - UK

(2022-04)

Solid communicator verbal and written. Resourceful and collaborative worker.

• Greeting customers and processing all necessary documentation prior to work commencement
• Keeping customers informed as work is progressed on their vehicles
• Explaining the need for any additional work identified on the vehicle
• WIP Under control, Identifying client needs, consulting with the service department, developing the best solutions and explaining various service options to customers
• Understanding the importance of reducing VOR vehicle down time and taking necessary action
• Obtaining authorization for any additional work identified
• Actively marketing specific after-sales products to customers
• Raising invoices on the completion of the agreed workshop efficiency and reducing customer wait time, booking MOT and service and explaining tire condition
• Encouraging PMI service and roller exam test to keep their vehicles running at peak performance
• Managing service department by scheduling associates and service appointments and organizing work flow to deliver quality work on time to customers
• Building repeat business and customer loyalty by ensuring highest quality repair and educating problem solving with customers on technical issues
• Engaging immediately with customers, acknowledging regular clientele and pricing service repair and new products
• Encouraging preventive maintenance service to keep their vehicles running at peak performance

Workshop and Parts Manager - Turk Heavy Transport Division - Bahrain

(2018-01 - 2022-02)

Commercial Vehicles. Responsible for organizing the Service, Parts Department and Body Works in particular, controlling its resources and utilizing its assets to achieve maximum efficiency.

• Overseeing the day-to-day management of the service and parts area
• Providing high quality up to date documentation for all Service/Parts arrangements
• Motivating and guiding the teams and warranty process as required
• Seeking out, establishing and maintaining relationship with clients
• Making sure that all account and contract details are up to date
• Investigating technical issues
• Oversaw 2 main workshop and 5 quickservice outlets
• Accurately recording service time, job costing and invoicing in the service and part department
• Escalating operational issue to senior management and principals
• Maintaining effective control of expense by regularly examining management accounts and comparison with budgets

Aftersales Manager - First Motor Hyundai Dealership - Bahrain

(2014-09 - 2018-04)

Passenger, Premium (Genesis Series) and Commercial Vehicles. Managing Service/Parts department while supervising Service/Parts Advisors and administrating WIP Controlling (Internal, External and warranty job cards).

• Addressing client's issue to ensure customer satisfaction
• Oversaw 2 main workshop and 3 quickservice
• Improving department productivity and solving warranty issues when necessary
• Preparing and monitoring departmental budget taking correct action when required
• Achieving 2.2 hours per service order ratio for each customer (major service)
• Performing repair order analysis and monitoring team efficiency, improving shop utilization and work in progress ratios
• Analyzing sales, expenses and monthly inventory
• Analyzing the operation of the department and providing technical assistance to the staff
• Coordinating with body shop manager and insurance companies to ensure timely turnaround of parts required

Aftersales and Parts Manager - National Automotive Trading, Audi, VW, Skoda, Bentley Dealership - Iraq

(2008-09 - 2014-08)

• Ensuring maintenance of good ethical standards in everyday activities
• Keeping WIP under control
• Monitoring all warranty claims and initiating processes according to requirement
• Team development and training as per company/principle standard
• Reviewing employee performance on regular basis
• Managing and monitoring work flow in the workshop
• Assisting customer in explaining repairs in non-technical terms
• Inspecting goal and objectives for the department and striving to meet them
• Assisting the Parts Manager to resolve the over aged parts

Workshop Manager - Al Babtain Nissan - Kuwait

(2004-09 - 2008-06)

Passenger, Premium and Material Handling Equipment's.

• Overseeing entire service and parts department ensuring complete customer satisfaction
• Communicating with Nissan service representatives regarding product issues and warranty concerns
• Keeping WIP under control
• Improving departmental productivity implementing several new programs to achieve targets
• Maintaining warranty expenses within manufactures guidelines
• Being transferred to another location to manage larger department
• Ensuring the PDI team have strong sense of quality and there are no notable issues related to quality

Field Service Engineer/Service Advisor - Godrej and Boyce Pvt ltd MHE Division - India

(1989-05 - 1999-09)

Luxury cars and Commercial Vehicles.

• Handling and writing over customer service order per day
• Selling service and maintenance plan to clients
• Coordinating service order with technical staff ensuring quality control through entire service process
• Handling all break down calls and related repairs
• Trouble shooting and giving quotation for repair
• Preparing final accounting of orders

B Tech - Automobile Engineering - Mumbai university (2001 - 2004)

ITI in Automobile (NCTVT) - Automobile - Mumbai (1994 - 1996)