Service Advisor (Passenger and Commercial Vehicles) - MAN buses and Trucks, Mercedes, Isuzu, VW Dealership - UK
(2022-04)
Solid communicator verbal and written. Resourceful and collaborative worker.
- Greeting customers and processing all necessary documentation prior to work commencement
- Keeping customers informed as work is progressed on their vehicles
- Explaining the need for any additional work identified on the vehicle
- WIP Under control, Identifying client needs, consulting with the service department, developing the best solutions and explaining various service options to customers
- Understanding the importance of reducing VOR vehicle down time and taking necessary action
- Obtaining authorization for any additional work identified
- Actively marketing specific after-sales products to customers
- Raising invoices on the completion of the agreed workshop efficiency and reducing customer wait time, booking MOT and service and explaining tire condition
- Encouraging PMI service and roller exam test to keep their vehicles running at peak performance
- Managing service department by scheduling associates and service appointments and organizing work flow to deliver quality work on time to customers
- Building repeat business and customer loyalty by ensuring highest quality repair and educating problem solving with customers on technical issues
- Engaging immediately with customers, acknowledging regular clientele and pricing service repair and new products
- Encouraging preventive maintenance service to keep their vehicles running at peak performance
Workshop and Parts Manager - Turk Heavy Transport Division - Bahrain
(2018-01 - 2022-02)
Commercial Vehicles. Responsible for organizing the Service, Parts Department and Body Works in particular, controlling its resources and utilizing its assets to achieve maximum efficiency.
- Overseeing the day-to-day management of the service and parts area
- Providing high quality up to date documentation for all Service/Parts arrangements
- Motivating and guiding the teams and warranty process as required
- Seeking out, establishing and maintaining relationship with clients
- Making sure that all account and contract details are up to date
- Investigating technical issues
- Oversaw 2 main workshop and 5 quickservice outlets
- Accurately recording service time, job costing and invoicing in the service and part department
- Escalating operational issue to senior management and principals
- Maintaining effective control of expense by regularly examining management accounts and comparison with budgets
Aftersales Manager - First Motor Hyundai Dealership - Bahrain
(2014-09 - 2018-04)
Passenger, Premium (Genesis Series) and Commercial Vehicles. Managing Service/Parts department while supervising Service/Parts Advisors and administrating WIP Controlling (Internal, External and warranty job cards).
- Addressing client's issue to ensure customer satisfaction
- Oversaw 2 main workshop and 3 quickservice
- Improving department productivity and solving warranty issues when necessary
- Preparing and monitoring departmental budget taking correct action when required
- Achieving 2.2 hours per service order ratio for each customer (major service)
- Performing repair order analysis and monitoring team efficiency, improving shop utilization and work in progress ratios
- Analyzing sales, expenses and monthly inventory
- Analyzing the operation of the department and providing technical assistance to the staff
- Coordinating with body shop manager and insurance companies to ensure timely turnaround of parts required
Aftersales and Parts Manager - National Automotive Trading, Audi, VW, Skoda, Bentley Dealership - Iraq
(2008-09 - 2014-08)
- Ensuring maintenance of good ethical standards in everyday activities
- Keeping WIP under control
- Monitoring all warranty claims and initiating processes according to requirement
- Team development and training as per company/principle standard
- Reviewing employee performance on regular basis
- Managing and monitoring work flow in the workshop
- Assisting customer in explaining repairs in non-technical terms
- Inspecting goal and objectives for the department and striving to meet them
- Assisting the Parts Manager to resolve the over aged parts
Workshop Manager - Al Babtain Nissan - Kuwait
(2004-09 - 2008-06)
Passenger, Premium and Material Handling Equipment's.
- Overseeing entire service and parts department ensuring complete customer satisfaction
- Communicating with Nissan service representatives regarding product issues and warranty concerns
- Keeping WIP under control
- Improving departmental productivity implementing several new programs to achieve targets
- Maintaining warranty expenses within manufactures guidelines
- Being transferred to another location to manage larger department
- Ensuring the PDI team have strong sense of quality and there are no notable issues related to quality
Field Service Engineer/Service Advisor - Godrej and Boyce Pvt ltd MHE Division - India
(1989-05 - 1999-09)
Luxury cars and Commercial Vehicles.
- Handling and writing over customer service order per day
- Selling service and maintenance plan to clients
- Coordinating service order with technical staff ensuring quality control through entire service process
- Handling all break down calls and related repairs
- Trouble shooting and giving quotation for repair
- Preparing final accounting of orders
