Shakill Uddin

Motivated and reliable individual with strong customer service and security experience. Confident when dealing with the public, able to remain calm, professional, and solution-focused in challenging situations. Demonstrates excellent communication skills, a strong work ethic, and the ability to follow procedures while ensuring safety and compliance.

Quick to learn new systems and adaptable to different work environments. Works well independently and as part of a team, with a commitment to providing a positive customer experience while maintaining a safe and secure environment.

Steward - We are stadium and Uniguard security - Nationwide

(2024-01)

• Checked tickets and validated entry for spectators
• Monitored crowd behaviour to ensure safety and prevent issues
• Guided attendees by signposting entrances, exits, and seating areas
• Verified ID badges for staff, visitors, and restricted-area access
• Responded to spectator queries and provided clear information
• Supported crowd control during busy periods and at the end of events

Kitchen porter and waiter - Pleck Balti

(2018-03 - 2025-10)

• Provided friendly and professional service to guests during busy periods
• Assisted wait staff by delivering food, clearing tables, and supporting service demand
• Handled customer feedback and minor complaints calmly and professionally
• Prepared salads, side dishes, and maintained high food-hygiene standards
• Washed and maintained cutlery, crockery, and catering equipment
• Carried out cleaning tasks, waste disposal, and helped set up catering areas

Customer Service - RAC Call Centre - Walsall

(2022-11 - 2023-08)

• Handled incoming calls from customers reporting vehicle breakdowns
• Gathered key information to assess the situation and location
• Logged details accurately onto internal systems
• Provided clear guidance to keep customers safe while waiting
• Arranged roadside assistance and allocated appropriate support
• Communicated updates to customers in a calm and professional manner

Security Guard - Dynamic solutions limited, RG8 security and Network Rail

(2022-01 - 2023-12)

• Patrolled premises to prevent unauthorised entry and maintain site safety
• Monitored visitors and controlled access in a polite, professional manner
• Identified and reported suspicious behaviour, incidents, and security breaches
• Responded to disturbances, de-escalated conflicts, and managed aggressive or intoxicated individuals
• Protected property and equipment by carrying out regular security checks
• Followed company policies and legal requirements while responding correctly to incidents

Kitchen Porter - Evesham Balti

(2017-01 - 2018-12)

• Cleaned cutlery, crockery, and kitchen equipment to maintain high hygiene standards
• Prepared salads and side dishes in line with food-safety procedures
• Removed kitchen waste and carried out general cleaning tasks
• Set up on-site catering areas and moved equipment as required
• Washed and maintained catering and chef's equipment
• Ensured a consistent supply of clean cutlery, crockery, and glassware throughout shifts

Level 3 Coaching & Mentoring diploma - Release potential (2024)

GCSE - English, Maths and a variety of other subjects - George salter academy