Shalini Chopra

I strive to make a difference in a professional company where I can accomplish responsibility and bring forth my transferable skills. I am someone who thinks ten steps ahead, learns quickly and my goal is to always maximise my efforts to reach targets. A highly resourceful, flexible, innovation and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures.

A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wider range of administrative and customer services activities. Well organised and an excellent team player with a proven ability to work proactively in complex and busy environment.

Customer Service Advisor - Arvato Connect - Volkswagen Financial Services

(2026-06)

My role day to day a contract between a company and our customer so I answer questions / queries, fix problems and help people us product or services.

• Answer phones calls and email
• Solve customer complaints and issues with their vehicle and finance contracts
• To share correct information about their live agreement and products / services
• Update customer information
• Deal with payments, refunds and arrears
• Problem – Solving Mind
• To have active listening at all times

Sales and Support Administrator - CA Auto Motor Finance

(2026-04 - 2026-06)

The sales administrator as myself will work to support the processing of new business through our Point of Sale System, my role sits within the direct sales team function and reports operationally into the direct sales manager.

• Process finance proposals in our point of sale online system, entering customer personal details and finance quote figures
• Monitoring system updates on the status of finance proposals & transposing this into a customer portal system
• Work closely with our internal underwriting and payout departments to progress proposals successfully through our point of sale online systems e.g. contacting customers for additional proofs, uploading documents, challenging declined decisions
• General Administration
• To assist line manager with their specific department FCA responsibilities and to adhere to the FCA regulations and requirements
• Such other duties as the management may from time to time reasonably require

Customer Success Consultant - Allianz - Datchet, Slough, Berkshire, United Kingdom

(2020-03 - 2026-03)

My role is based in Datchet, Slough Berkshire, United Kingdom – I currently work for pet insurance brand Petplan offering a range of pet insurance products to new and existing customers via sales through services approach (no cold calling). My role consists of taking inbound and sales calls and offer products based on what the customer's needs are.

• To have a good level of competency in Math's and English
• To be passionate with your work
• Ability to talk with confidence and have great listening skills
• Positive attitude and professionalism
• Understanding of a complaint and target driven environment
• High levels of resilience, perseverance, self-belief and self-motivation
• To be resilient, empathetic friendly and professional to be able to deliver the high level of service to the customers expect
• To deal with wide range of general enquiries including new business, policy renewals and complaints
• To be passion for pets and animals
• Excellent communication skills and a passion for customer service
• To listen and understand customer`s needs and find solutions
• Empathy – Critical interpersonal skill that involves understanding persons emotions and perspective
• Active listening
• Communication
• Problem solving
• Patience
• Product knowledge
• Adaptability

Sales Consultant - Travelex - London Heathrow Terminal Five

(2018-01 - 2019-01)

My role is based at London Heathrow Terminal Five – our airport stores captures the essences of what makes the journey exciting. My role includes to work alongside an excellent team and work hard to maintain impeccable standards, providing a consistent and seamless experience for the customers.

• Handle foreign exchange transactions for customers
• Maximize store revenue by up-selling and cross-selling
• Meet sales targets and deliver excellent customer services
• Offer the best service solution to every customer
• Perform cash handling accurately
• Handle customer queries and concerns
• Serve on average 40-60 customer during non- peak season
• Be a Travelex ambassador at all times

Administrator - Promise Training Centre - North London and West London

(2017-09 - 2018-05)

Promise Training Centre is an established Training provider working with Barnet & Southgate college with centers in North London and West London that offers numerous courses and qualifications including ESOL. My role as an administrator is all about making sure that day –to –day office tasks are done smoothly. It's about working as part of a team, keeping things in order and undertaking clerical and secretarial duties.

• Carrying administrative duties such as filling, typing, copying and scanning
• Covering the reception desk when required
• Maintaining computer and manual filing systems
• Handling sensitive information in a confidential manner
• Relying to email, telephone or face to face enquires
• Answering telephone calls and passing them on
• Greeting and assisting learners and visitors to the office and to their class
• Photocopying and printing out documents on behalf of other colleagues

Customer Support Executive - Arvada Bertelsmann - BMW Group

(2016-09 - 2017-06)

Providing good customer service and be effective at meeting deadlines, also dealing with BMW and MINI inquiries, questions and be able to handle complaints effectively.

• Operating on windows software e.g. MS Office, CRM systems and specified BMW Group UK systems and software also be able to have the ability to multi task
• Troubleshoot and solve problems on BMW Connected Drive services e.g. RTTI, BMW Online Remote services and more
• Be able provide helpful information to customers

Work Placement - Lloyds Bank

• Direct responsibility for building and managing excellent client relationships, working with customer from various backgrounds, ensuring the use of clear and communication skills
• Selected to attend and contribute to numerous meetings with financial advisors and clients
• Worked closely with various departments within the organization, completing additional tasks to ensure the achievements of business and personal objectives
• To do excellent customers services and working within a team

Bachelor's of Science - Computer Science with specialization in E-business - Kingston University (2011 - 2014)

FDSC - CISM E Business, IT, Networking - West Thames College

BTEC - E-Business

Intermediate - Business Studies

GNVQ - Business Studies

GCSE - Featherstone High School