Shameer Sham

Experienced hospitality professional with a strong background in housekeeping operations, team supervision, and guest service within luxury hotel environments. Currently working as a Housekeeping Supervisor at InterContinental London – The O2, with proven ability to lead teams, maintain high cleanliness standards, and ensure excellent guest satisfaction. Previously worked as a Public Relation Officer in the healthcare sector, developing strong communication, coordination, and administrative skills.

Seeking opportunities in hospitality, housekeeping management, and customer-focused operational roles across the UK.

Housekeeping Supervisor - InterContinental London – The O2

(2025-04 - 2026-04)

• Supervised housekeeping staff to ensure high standards of cleanliness and presentation across guest rooms and public areas.
• Conducted room inspections and ensured compliance with hotel brand standards and health & safety procedures.
• Assisted in staff scheduling, training, and performance monitoring.
• Coordinated with front office and maintenance teams to ensure smooth guest operations.
• Supported efficient stock control and housekeeping inventory management.
• Helped maintain excellent guest satisfaction through prompt issue resolution and attention to detail.

Housekeeper - InterContinental London – The O2

(2024-05 - 2025-04)

• Maintained cleanliness and hygiene standards in guest rooms and hotel facilities.
• Prepared rooms efficiently to meet daily operational targets and guest expectations.
• Reported maintenance issues and ensured timely communication with relevant departments.
• Worked effectively within a fast-paced luxury hospitality environment.
• Delivered excellent customer service while ensuring guest privacy and comfort.

Public Relation Officer (PRO) - Olive Healthcare & Polyclinic - India

(2017-05 - 2023-08)

• Managed patient relations and handled customer enquiries professionally.
• Coordinated appointments, documentation, and administrative operations.
• Assisted management with communication between departments and external stakeholders.
• Maintained accurate records and supported daily office operations.
• Developed strong interpersonal, communication, and organisational skills.

MSc - International Tourism, Hospitality and Events Management - University of Hertfordshire (2023 - 2025)

SAP FICO (Finance & Controlling) - Vista Institute, Kochi, India (2016 - 2017)

B.Com - Bachelor of Commerce - SN College Nattika – University of Calicut, India (2013 - 2016)

Higher Secondary Education (Commerce) - Bharath Vidya Mandir, Valappad, India (2012 - 2013)

Secondary School Education (CBSE) - Bharath Vidya Mandir, Valappad, India (2011)