Shan Walsh
Team Coach
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About
Dedicated and customer-focused professional with a proven track record in customer service, coaching, and development within dynamic and challenging environments.
Experience
Currently working as a Customer Contact Team Coach at a Law Firm within the Mortgage Enforcement sector, I bring expertise in delivering tailored feedback, facilitating training programs, and supporting agent growth through goal setting and development plans.
I thrive in fast-paced environments, demonstrating empathy, attention to detail, and a commitment to delivering exceptional service. My diverse background, including hands-on customer engagement and management roles, has equipped me with the skills to effectively support both customers and colleagues while contributing to organisational success.
