Nicola Bisbey
Operations, E-Commerce, Coaching, Mentoring
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About
I've experience as Director of Retail for a multi-national retailer during a period of fast expansion, and as a Head of Operations in E-Commerce. I've designed and delivered training in customer service, sales, operations, and team management.
Now an experienced coach, I am looking to return to a long-term employed role that draws on my experience and incorporates operations, customer journey and CRM, and business development. I'm keen to be part of a team where I can support both senior management and peers in a varied and challenging position.
I have always held a very high standard of customer service and have a strong motivation to work with values-driven organisations where I can bring a grounded and organised, yet positive and forward focused energy.
Experience
Head of Operations: B2B & B2C Retail/E-Commerce - VetChef (2023-2024)
Coach & Therapist: Self-Employed - (2015- Present)
Operations/Customer Support: E-Commerce - Secret Label (2022-2023)
Operations/Customer Support: E-Commerce - Dr Morse Herbs (2016-2018)
Director of Retail: Crystals (UK) Ltd (1996-2011)
Education
Health & Safety at Work
ICF Coach Certificate in Embodied Neuroscience (2025)
Hypnotherapy Practitioners Diploma (2022)
mBIT Certified Coach (2020)
NLP Master Practitioner (2015)
Clinical Solution-Focused Hypnotherapist (2015)
NLP Practitioner & Coach (2009)
