Shana ꨄ
A reliable and hard-working professional with a proven track record in driving sales, upholding standards, and exceeding targets
Hire this person
Send a job offer directly to this candidate
About
A reliable and hard-working professional with a proven track record in driving sales, upholding standards, and exceeding targets. A quick learner that enjoys going the extra mile for all guests. An enthusiastic problem solver who can identify issues and resolve them quickly and without hassle. An ambitious, productive team member and leader, and a natural organiser, able to maintain composure and confidence in stressful situations.
Experience
Junior Barrister Clerk at No 8 Chambers (2025-09 – Present)
- Manage barristers' diaries, including scheduling court hearings, conferences.
- Liaise professionally with solicitors, court staff, clients, and other legal professionals.
- Process instructions, update case information, and maintain accurate records.
- Assist with fee administration, billing, and financial documentation.
- Coordinate case logistics and ensure barristers are fully prepared for hearings and conferences.
- Handle confidential and sensitive information with discretion and professionalism.
- Develop strong organisational, communication, and time-management skills in a fast-paced legal environment.
- Gain practical knowledge of court procedures, case management, and chambers operations.
- Deliver high standards of client service while supporting the efficient running of barristers' practices.
Server at Old Irish Harp (2025-08 – 2025-10)
- Directed and greeted customers, providing a warm and professional welcome.
- Took guest orders and served food and drinks efficiently.
- Conducted regular checkbacks to gather feedback and ensure customer satisfaction.
Customer Service Receptionist at Protocol Consultancy Services (2025-06 – 2025-08)
- Welcomed visitors and students, managed sign-in and issued lanyards.
- Ensured safeguarding procedures, including contacting work placement providers and absent students.
- Organised reception area and maintained kitchen and bathroom facilities.
- Supported recruitment processes by making calls and sending emails to confirm interviews
- Used Excel to create and maintain spreadsheets, generating reports from government apprenticeship website.
Server at Pitcher & Piano Birmingham (2023-03 – 2025-06)
Pitcher & Piano is a bustling, premium city centre brand that prides itself on delivering great customer service for all who walk through the door. With 2 years of dedicated service, I have played an integral role in contributing to the ongoing growth and success of the business.
- Delivering exceptional customer service
- Attention to detail, ensuring order accuracy and venue cleanliness
- Maintaining the high standards of the premium brand
- Effective communication at all levels, with management, team, and guests
- Working well within the team, collaborating with coworkers to deliver excellent service
- Time management, managing multiple tables and ensuring prompt service
- Complaints handling
- Working well under pressure, staying calm and composed during busy periods, maintaining efficiency and professionalism
- Maintaining compliance with health and safety regulations at all times
Food & Drinks Runner at The Botanist (2022-09 – 2023-03)
- Delivered food and drinks promptly and accurately to guests in a fast-paced, high-volume environment
- Maintained clear communication with kitchen and bar teams to ensure efficient service
- Ensured all dishes met presentation and quality standards before serving
- Assisted floor staff with clearing tables, resetting, and general upkeep of the restaurant space
- Provided a warm, friendly, and professional guest experience
- Supported servers and bartenders during busy periods, demonstrating strong teamwork and adaptability
- Handled guest queries and requests with a focus on customer satisfaction
Office Administrator at Hayes Castings (2022-06 – 2025-03)
- Responded to customer and client emails in a professional and timely manner
- Maintained digital records and organised incoming correspondence
- Assisted with basic administrative tasks such as scheduling and data entry
- Helped with general office support to ensure smooth day-to-day operations
- Handled confidential information with discretion
Teaching Assistant (Work Experience) at The Streetly Academy (2023-07 – 2023-07)
- Supported classroom teachers with lesson delivery and daily classroom activities
- Worked one-on-one with pupils to reinforce learning and provide additional help
- Helped prepare teaching materials and organised classroom resources
Education
GCSE in English – The Streetly Academy
GCSE in Maths – The Streetly Academy
GCSE in Business – The Streetly Academy
GCSE in IT – The Streetly Academy A Level in Travel and Tourism – The Streetly Academy A Level in Information Technology – The Streetly Academy A Level in Media Studies – The Streetly Academy
