Josh Mackin

A highly driven and results-orientated professional with a proven track record of exceeding targets and driving team success. Technically proficient with sound relationship management skills, being able to understand client requirements and deliver the right solutions. Looking for a new opportunity where I can add value and contribute to a company's long-term growth.

Customer Relationship Manager - Taylor Wimpey-Exeter

(2024-10)

• Act as the primary point of contact for customers throughout the home-buying journey, from reservation to post-completion support.
• Manage and resolve customer issues and complaints promptly and professionally, ensuring a high level of satisfaction and compliance with NHBC and company standards.
• Liaise closely with site managers, contractors, and internal departments (e.g. sales, construction, and legal) to coordinate customer service efforts and streamline handover processes.
• Maintain accurate customer service records using CRM systems and produce reports for senior management on trends and KPIs.

Senior Branch Manager - Fulfords Estate Agents-Dartmouth, Devon - Dartmouth, Devon

(2023-03 - 2024-10)

• Led and developed a high-performing sales team, driving branch profitability and market share growth
• Secured new property instructions through valuations and strategic business development
• Managed the full sales cycle from listing to completion, negotiating offers to maximise revenue
• Set and monitored KPIs, delivering consistent performance against targets
• Built and maintained strong client relationships to generate repeat and referral business
• Oversaw branch operations, compliance, forecasting and financial performance
• Implemented local marketing strategies to increase brand presence and lead generation

Area Sales Manager - Eurocell Torquay-Torbay - Torbay

(2019-10 - 2023-03)

• Managed and developed sales performance across multiple branches within the region
• Drove revenue growth through strategic planning, territory management and new business acquisition
• Built and strengthened customer relationships with installers, contractors and trade partners
• Analysed sales data, market trends and competitor activity to inform action plans
• Set targets, monitored performance metrics and supported branch teams to deliver results
• Delivered training, coaching and performance reviews for sales teams
• Oversaw key accounts to maximise retention, repeat business and profitability
• Collaborated with internal teams (operations, marketing, supply chain) to improve customer service