Shanelle Howell

Ambitious, confident and customer-focused professional with experience in retail, sales-focused customer service and care. I am now looking to build a long-term career in property as a Trainee Lettings Negotiator with Haybrook Estate Agents. My experience has developed strong communication, relationship-building, negotiation, organisation and problem-solving skills.

I am comfortable speaking with different people, understanding their needs, handling challenging situations and working in fast-paced environments. I am highly motivated by the opportunity to learn, achieve targets and progress within the property industry.

Care Assistant at Abbey Grange Care Home (2024-01 – Present)

• Build trusted relationships with residents and families through friendly, professional communication.
• Listen carefully to individual needs and adapt my approach to create a positive customer experience.
• Manage changing priorities in a busy environment while remaining organised and professional.
• Handle concerns and difficult situations calmly, using empathy, communication and practical problem-solving.
• Maintain accurate records and documentation, demonstrating strong attention to detail.
• Work closely with colleagues and communicate effectively as part of a team.

Care Assistant at Intercare Home Care Services (2023-01 – 2024-12)

• Built strong, professional relationships with clients and their families.
• Planned daily visits and managed a busy schedule independently, demonstrating reliability and time management.
• Used initiative to respond to changing circumstances and find practical solutions.
• Communicated clearly with clients and colleagues to understand needs and deliver a reliable service.
• Maintained accurate records and followed company procedures consistently.

Retail Assistant at Lush Cosmetics (2021-01 – 2021-12)

• Delivered engaging face-to-face customer service in a busy retail environment.
• Asked questions and listened to customers to identify their needs before recommending suitable products.
• Contributed towards team sales targets and supported a positive customer experience.
• Developed confidence in promoting products and communicating with a wide range of customers.
• Handled payments confidently and maintained a professional, welcoming store environment.

Level 2 in Business & Marketing – The Sheffield College

Psychology with Counselling – The Open University