Taylor Simpson

Professional and customer-focused lettings professional with over 8 years of experience within customer-facing and property industry roles. Skilled in tenant relations, negotiations, tenancy administration, property viewings, and managing the full lettings process from enquiry through to move-in. Experienced working independently within a fast-paced new-build development, successfully managing all tenants on-site while consistently delivering excellent customer service.

Strong communicator with a proactive and organised approach to problem-solving and relationship management.

Living Markets Lettings Associate - LRG

(2022-01)

• Independently manage lettings operations for a new-build residential development from initial launch to present day.
• Conduct property viewings, tenant referencing, tenancy administration, inventories, and move-in coordination.
• Successfully secured and managed all tenants currently residing within the development.
• Build and maintain strong professional relationships with tenants, delivering a high standard of customer service and ongoing support.
• Ensure all tenancy documentation and compliance processes are completed accurately and efficiently.
• Work autonomously on-site, effectively managing workload, appointments, and day-to-day operations.
• Provide a personable and professional experience for applicants and residents, contributing to positive tenant retention and satisfaction.

Lettings Negotiator - Henderson Connellan - Corby

(2021-01 - 2022-12)

• Managed a portfolio of over 150 residential properties and 15 HMO properties.
• Maintained excellent working relationships with clients, ensuring a positive customer experience.
• Negotiated between landlords and tenants to achieve successful outcomes for all parties.
• Monitored systems and resolved issues efficiently to maintain smooth operations.
• Maintained accurate and up-to-date client records using CFP and other internal systems.
• Handled customer complaints professionally and effectively, ensuring high levels of satisfaction.

Lettings Negotiator - Connells - Corby

(2018-11 - 2021-07)

• Supported the smooth day-to-day running of the branch through administration and customer service duties.
• Negotiated agreements between landlords and tenants to achieve mutually beneficial outcomes.
• Completed tenant referencing and applicant qualification checks.
• Managed diaries and coordinated appointments in a busy office environment.
• Consistently worked towards profitability and performance targets.

Optical Assistant - Specsavers - Kettering

(2017-06 - 2018-11)

• Assisted customers with selecting frames and contact lenses suited to their needs.
• Delivered excellent customer service both face-to-face and over the phone.
• Measured and fitted frames accurately to ensure customer satisfaction.
• Maintained a welcoming and professional environment for customers.

GCSEs - Kingswood Secondary Academy (2015-01)