Receptionist/Host - The Broadcaster White City - London , England
(2025-04)
Knowledge with seven rooms and OpenTable. Microsoft
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Organised and updated master calendar of appointments, meetings and events.
- Coordinated meeting room bookings, organising schedules to avoid conflicts and enhance productivity.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Learnt problem-solving strategies and conflict management working closely with mentors.
- Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Led front desk service handling reservations, check-ins and check-outs.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Managed inventory of office supplies and promotional materials, keeping track of stock levels and reordering as necessary.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Analysed customer feedback to identify areas for improvement, leading to a 10% increase in customer satisfaction scores.
HeadWaiter - Ivy grill Market - London, London
(2024-03 - 2025-01)
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Anticipated and addressed guests' service needs.
- Performed additional tasks to keep dining room running smoothly.
- Stocked and maintained silverware, linens and condiments.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Helped bar and kitchen staff run food and drinks to tables when needed, keeping service efficient and smooth.
- Helped open and close restaurants by setting tables, sanitising preparation areas and restocking ingredients.
- Collaborated with management to organise special events and private functions, tailoring services to client needs.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Waitress/receptionist - Cigalon - London , London
(2021-11 - 2024-03)
- Greeted guests upon arrival, provided check-in assistance and directed them to their accommodations.
- Managed bookings and reservations via telephone, email, and in-person inquiries, maximising occupancy rates.
- Processed payments for accommodations and additional services, handling cash and card transactions.
- Kept front desk area organised and clear of clutter.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
Retail Assistant - Primark - London , England
(2019-11 - 2024-03)
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Handled customer returns, refunds and exchanges at customer service desk.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Provided personalised recommendations based on customer preferences and current fashion trends.
