Sharbin Begum

Reliable, conscientious and self motivated. I work well on my own or as an efficient member of a team. I carry out my duties with pride and work to set deadlines, remaining calm under pressure. I have got an excellent attendance and time-keeping record. I learn things very quickly and have a lot of energy and motivation to gain experience and knowledge through my work to further develop my financial and business attributes.

Freelance Interpreter

(2023-01)

• Provide accurate, impartial, and confidential interpretation between callers who speak different languages during telephone conversations.
• Facilitate communication for a range of settings, such as healthcare, legal, government, and customer service calls.
• Listen carefully to each speaker, convey messages faithfully without adding, omitting, or altering meaning.
• Manage the flow of conversation to ensure both parties understand and have the opportunity to speak.
• Maintain professionalism, cultural sensitivity, and confidentiality in accordance with interpreting standards and codes of conduct.

Retail Staff Supervisor - Primark - Sheffield

(2003-01 - 2019-12)

• Supervised retail staff to maintain high standards of merchandising, housekeeping, and customer service, ensuring company procedures were followed.
• Delivered excellent customer service by efficiently resolving queries and complaints, minimising queues, and maintaining a clean, organised service area.
• Managed stock levels and displays, ensuring new lines were launched promptly and departments were well-presented and fully stocked.
• Trained, inducted, and motivated team members, promoting teamwork, professionalism, and compliance with company policies.
• Handled cash and card transactions accurately, authorised payments, and managed register operations and change requests.
• Ensured a safe working environment by adhering to Health & Safety policies and following proper procedures for staff and customer incidents.

Administrative/Financial Processing - Norwich Union

• Processed clients' pensions and annuities, including retirements, transfers, and claims, ensuring accuracy and compliance with procedures.
• Handled customer and financial adviser queries efficiently via telephone and correspondence, resolving complex cases professionally.
• Performed administrative duties such as filing, faxing, data entry, and requesting missing documentation to maintain accurate records.
• Confidently used multiple computer systems to complete varied financial processing tasks with accuracy and efficiency.
• Completed extensive computer-based training, achieving strong results and improving communication, writing, and time management skills.
• Developed strong interpersonal and problem-solving skills through regular contact with clients and advisers in challenging situations.