Sharifa Khatun

Efficient and organised administrator with over 7 years of office-based experience managing busy environments, multitasking effectively, and streamlining administrative processes. Experienced working under tight deadlines to meet targets while maintaining a high standard of accuracy and professionalism. Proficient in Microsoft Office packages including Word, Excel, and Outlook.

Excellent verbal and written communication skills, with the ability to interact professionally and courteously with colleagues and customers. A fast learner who adapts quickly to new environments and systems, with strong problem-solving skills and a proactive approach to resolving issues promptly.

Housing Administrator - The Sheikhs - Keighley, West Yorkshire

(2024-09)

• Acted as the first point of contact for tenants, providing professional and efficient support.
• Interviewed prospective tenants, assessed financial suitability, and carried out appropriate background and referencing checks.
• Maintained accurate records including EPC certificates, Right to Rent documentation, gas and electrical safety checks, deposit protection, and signed tenancy agreements, ensuring compliance with government regulations and guidelines.
• Carried out detailed housing checks before and after tenancy assessing building condition and damages requiring repairs in accordance with health and safety.
• Held positions of trust including key holder and petty cash holder responsibilities.

Administrator/Receptionist - A4e - Leeds, West Yorkshire

(2011-09 - 2013-10)

• Delivered excellent customer service in a busy, customer-facing office environment with strong verbal communication skills.
• Managed a high-volume office, assisting 40+ customers daily while maintaining professionalism and efficiency.
• Entrusted with key holder and petty cash responsibilities, demonstrating reliability and accountability.
• Managed daily administrative duties including scheduling meetings, organising files, and supporting overall office efficiency and contractual requirements.
• Handled client and staff communications via telephone and email in a professional and timely manner.
• Resolved customer enquiries and issues effectively, maintaining high levels of customer satisfaction.
• Prepared weekly petty cash reports and online financial transaction summaries for head office.
• Monitored office inventory, maintained adequate stock levels, and arranged timely ordering of supplies.
• Supported team compliance by ensuring documentation was accurate, complete, and maintained both physically and digitally.
• Maintained confidentiality and ensured compliance with data protection procedures.

Administrator/Receptionist - A4e - Keighley, West Yorkshire

(2007-02 - 2011-09)

• Greeted and directed customers in a professional and friendly manner.
• Worked collaboratively with team members to achieve targets and support business objectives.
• Managed customer complaints using calm communication and effective problem-solving skills.
• Entrusted with key holder and petty cash responsibilities.
• Handled customer concerns efficiently and escalated complex issues to management when necessary.
• Took initiative to support colleagues and complete additional tasks to contribute to team success.

Customer Services - A4e - Bradford, West Yorkshire

(2006-09 - 2007-02)

• Provided training and ongoing support to new customer service team members.
• Managed inbound customer service calls, efficiently resolving enquiries and complaints while maintaining high levels of customer satisfaction.
• Maintained accurate records of customer interactions, including enquiries, feedback, and resolutions.
• Conducted outbound calls, building strong rapport with customers through professional and courteous communication.

Admin Assistant - A4e - Keighley, West Yorkshire

(2006-03 - 2006-09)

• Managed photocopying, file updates, and fax communications to support daily office operations.
• Monitored office supply levels and arranged timely stock orders to maintain smooth operational flow.
• Maintained organised digital and paper-based filing systems to ensure accurate and efficient document retrieval.
• Supported office staff with a variety of ad-hoc administrative and clerical duties.

NVQ Level 3 - Business Administration (2010-09 - 2011-05)

BTEC - Business Administration (2010-09 - 2010-09)

ICT Level 2 - ICT (2005-06 - 2005-06)

GNVQ Intermediate - Health and Social Care (2002-09 - 2003-07)

Numeracy Stage 2 - Numeracy (2003-07 - 2003-07)

GCSE - English (2002-01 - 2002-07)