Sharlaine73@aol.com

Over 25 years of administration, business support and customer service experience. Practical, hardworking, disciplined individual with a polite, approachable manner. Able to work well as an individual or as part of a team. Excellent organisation, workload management skills & attention to detail. Ability to work under pressure while maintaining high standards.

Experience working with confidential medical, financial, educational and legal records.

Experience liaising with professionals, members of the public and external agencies. Finance, compliance and records management experience. Varied IT skills including experience with databases such as Sims, Sage and Microsoft. DBS clearance, safeguarding, GDPR and data protection training.

Business Support Administrator at St Anne's Church Academy (2019-04 – 2026-06)

A varied office-based role.

• Dealing with parent queries
• Dealing with attendance, admissions, lunch ordering
• Working with various software platforms
• Handling sensitive school information, and ensuring it is correct and up to date
• Working with the finance department dealing with purchasing and invoices
• Organising educational visits, and after-school clubs
• Assisting the Operations Manager with maintenance & compliance and Health & Safety, HR and finance related duties

Healthcare and Dispensing Assistant at Lloyds Pharmacy (2012-05 – 2019-04)

Fast-paced environment providing excellent customer service.

• Dealing with Prescriptions
• General healthcare advice
• Preparing and dispensing medication
• Telephone queries
• Data entry
• Stock control
• Building relationships within local community and healthcare professionals

Customer Service Senior Support Administrator at Clerical Medical (Lloyds Banking Group) (2001-10 – 2012-05)

Part of a busy customer service administration department.

• Providing support, training and guidance for team colleagues
• Quality sampling
• Answering telephone enquiries
• Data entry
• Controlling workflow
• Comprehensive range of back-office administration duties

Team Leader in The Medical Bookings Service (MBS) at Lyons Davidson Solicitors (1997-09 – 2001-10)

Managing and training a team of 6 staff in total.

• Arranging medical examinations for clients with the panel of medical experts
• Obtaining medical reports

Bar Assistant at The Crown Inn (1992-04 – 2002-11)

• Managing the pub in the proprietor's absence
• Stock control
• Cash handling

Telephone Reservations Clerk at Bakers Dolphin London Flyer Department (1996-05 – 1997-07)

• Answering telephone enquiries
• Booking seats on the coaches
• Arranging accommodation
• General office duties
• Occasionally helping out as a courier on the coach service

Customer Service Advisor at The West Bromwich Building Society (1992-09 – 1993-11)

• Cashiering
• Assisting the public with their enquiries
• General office duties

A Levels in Business Studies, English Literature, Spanish – Broadoak Sixth Form Centre (1990 – 1992)

GCSEs in English B, English Literature B, Maths C, Spanish B, Biology C, Geography B, Art C – Worle Comprehensive School (1985 – 1990)

Healthcare Assistant, Dispensary Assistant & Healthy Living Champion (2012 – 2017)

Financial Planning Certificates 1&2 (2004 – 2007)

Essential IT skills Level 2 (Office 2010) (2020 – 2020)