Sharlette Stowe

I am a dedicated and experienced professional with over 16 years' experience in customer service, retail management, team leadership, and care. I have a proven track record of leading teams, delivering excellent customer service, resolving problems effectively, and maintaining high operational standards. My experience spans retail supervision, branch management, and senior care roles, demonstrating adaptability, strong communication skills, and the ability to perform under pressure.

I am now seeking an opportunity where I can utilise my leadership, customer service, and organisational skills to contribute positively to a successful team. I am confident working both independently and within multi-disciplinary teams, with strong communication, observation, and reporting skills. I am motivated by making a positive difference to the lives of others, building trust, and delivering high-quality care and emotional support.

I am eager to apply my experience in a role that offers new challenges and opportunities for growth.

Senior Carer- Nights - Woodland Park- Nursing Home

(2026-03)

Showing leadership and team working skills while giving empathy and compassion to residents. I have that ability to remain calm in extreme circumstances while being about to give informative and clear communication. My role helps me to improve my time management skills and problem solving.

• Leading and supervising night care staff during shifts.
• Acting as the senior member of staff on duty overnight.
• Providing personal care, including washing, dressing, continence care, and mobility support.
• Supporting residents with dementia who may experience confusion, anxiety, wandering, or disturbed sleep.
• Administering or assisting with medication according to care plans and company policies.
• Completing and updating care records accurately.
• Carrying out regular welfare and safety checks on residents.
• Responding to emergencies, falls, and health concerns.
• Communicating effectively with nurses, managers, families, and other professionals.
• Supporting and mentoring junior carers and new staff members.
• Maintaining residents' dignity, independence, and wellbeing at all times.

Enabler/Carer - Pathfinders Care

(2025-02)

Providing residential and respite complex care for individuals with diverse needs, including mental health conditions, learning disabilities, physical disabilities, rehabilitation needs and end-of-life care. (Bank as of November 2026)

• Delivering person-centered care to support wellbeing, dignity and independence
• Supporting individuals experiencing mental health challenges using trauma-informed and de-escalation approaches
• Assisting with personal care, mobility, nutritional support and everyday living tasks
• Supporting emotional wellbeing and meaningful daily engagement
• Working within multi-disciplinary teams to follow support and care plans
• Safeguarding residents and maintaining confidentiality
• Supporting rehabilitation goals and independence-focused outcomes
• Communicating effectively with families, colleagues, and professionals

Carer - Premier Community

(2023-05 - 2025-01)

Supporting individuals to maintain independence, wellbeing, and dignity within their homes and the community. I deliver personal care, companionship, and practical support, adapting to the individual needs and preferences of each client.

• Providing high-quality person-centred care
• Promoting dignity, respect, and independence
• Following care plans and recording accurate notes
• Supporting mobility, medication prompts, and daily living tasks
• Communicating effectively with families, colleagues, and professionals
• Maintaining confidentiality and safeguarding practice
• Working flexibly and supporting team cover needs

Supervisor - Screwfix

(2022-06 - 2023-05)

Responsible for supporting daily store operations, customer service, and team support.

• Delivering excellent customer service and resolving queries professionally
• Supporting and guiding team members during shifts
• Training new staff on store standards, procedures, and product knowledge
• Delegating tasks to ensure efficient store operation and a positive team environment
• Handling complex customer issues and complaint resolution
• Advising customers on product selection and usage
• Stock control, replenishment, and maintaining store presentation standards
• Accepting and processing deliveries accurately
• Opening and closing the store, including cash handling and reconciliation
• Ensuring compliance with health and safety procedures

Supervisor → Assistant Manager → Branch Manager - Farmfoods

(2015-05 - 2022-06)

Progressed into management roles across multiple store locations, leading teams and overseeing branch performance.

• Promoted from Supervisor to Branch Manager within 2 years
• Managed multiple high-performing branches
• Developed and trained staff at all levels
• Store operations management
• Staff scheduling, training, and performance reviews
• Customer service and complaint resolution
• Stock management, ordering, and shrink control
• Health and safety and first aid provision
• Keyholder duties and cash office control

Retail Operative - Primark Chesterfield

(2010-10 - 2015-05)

Gained retail experience working across customer service, stock presentation, and team operations.

• Employee of the Quarter
• Member of the Primark Bolster Team supporting multiple new store openings
• Customer service and complaint handling
• Till operation and fitting room support
• Stock replenishment and merchandising
• Supporting new staff training during store openings

GCSEs - Netherthorpe School, Staveley, Chesterfield, Derbyshire (2008)

A-Level - Netherthorpe School, Staveley, Chesterfield, Derbyshire (2010)