Sharon Nichols

I have a Friendly and professional communication style I am able to multitask and able to work remotely. I have bags of customer service experience. Looking for my next Chapter.

Owner - Breakfast and Afterschool Club - SCHOOLS OUT - Winchester

(2006-10)

I have owned the afterschool club since 2006. I provide local schools with flexible childcare.

• Safe supervised care for children 2 -11 years
• Daily planning of learning opportunities
• Complying with Health and safety procedures, Ofsted requirements and Hampshire County Council guidelines
• Updating and implementing policies and procedures
• Organizing staff training both external and in house, supporting staff development, carrying out staff appraisals
• Using word, excel and power point for to provide newsletters, letters, registers and presentations
• Raising purchase orders and invoices. setting up accounts, making payments, Collecting payments
• Communicating with Parents, schools, and other outside agencies. -supporting staff in training, undertaking staff appraisals

Customer Service Officer - Nexans - Basingstoke

(2017-07 - 2018-03)

Short term contract

• Looking after key accounts for high profile customers
• Loading orders, technical enquires
• Sales reports, shipping reports, liaising with Quotes Department, product Manager, Distribution and sales team
• Using SAP, Email, Word, Excel
• Arranging couriers
• Answering incoming calls, greeting visitors
• Filing, Photocopying and all office daily duties

Spa Therapist - Self Employed

(2017-07)

I gained my level 2 and 3 in Beauty and Massage with the training rooms in Poole in April (2017). I have been working from my own treatment room and have worked at least one day a week supporting the following hotels on a self employed basis. Frimley park Camberley , Elmwood New Forest, Hampshire court Basingstoke, Botley Park Southampton, Grand Harbour Hotel Chilworth Manor .Ageas and Norton Park.

Owner - Little Wizards Preschool - Winchester

(2008-01 - 2016-07)

I was the Owner and Manager at Little Wizards Preschool I set up the preschool myself and employed 5 staff.

• Daily planning of learning opportunities
• Recording Children's Learning journey using Tapestry
• Complying with Health and safety procedures, Ofsted requirements and Hampshire County Council guidelines
• Updating and implementing policies and procedures
• Organizing staff training both external and inhouse, supporting staff development , carrying out staff appraisals
• Raising purchase orders and invoices
• Setting up accounts
• Making payments
• Collecting payments
• Communicating with Parents, schools, outside agencies

Export Customer Service/sales Representative - ITT Cannon - Basingstoke

(1996-01 - 2004-08)

Over a 8 year period I worked in various positions within the Company. I had broken service to have children and Live in America for one year due to my Husbands job.

• Handling Letters of Credit and communicating with international banks
• Dealing with Freight forwarders
• Preparing export documentation
• Raising orders, Answering Customer technical questions, enquiries, by emai, fax, telephone and written
• Customer visits and hosting dinners
• Data input
• Reception duties
• Liase with all departments across ITT
• Booking flights/ Transport
• Photocopying
• Preparing reports and forecasts for the planning and logistic department

Export Specialist/sales co-ordinator - Alaris Medical Systems Incorporate - Basingstoke

(1997-04 - 1999-09)

• Raising export documentation for the international department
• To give Outstanding Customer Service/sales support to the Middle East Market and Sales Force
• Visiting key account customers in Dubai
• Attending Sales Meetings in Germany
• Working closely with the Distribution team in the Netherlands
• Performing all customer services functions, raising both invoices and orders
• Producing export documentation
• Liaising with Freight forwarders and all departments within the company
• Handling Letters of Credit
• Forecasting

Lab Assistant and then moved onto the Distribution warehouse - Eli-Lilly - Basingstoke

(1989-04 - 1996-01)

I Joined Eli Lilly as a temp in the laboratory as a lab assistant, then moved to distribution, quality control, Domestic Customer services then finishing in the export Department.

• NVQ 2 Customer service
• Raising orders from Telephone, Fax and Edi
• Raising Proforma Invoices
• Forecasting
• Packing lists
• Booking transport
• Booking flights
• Photocopying
• Company Dangerous goods Representative trained at Heathrow Airport
• Attended College for Export training , keyboard skills and RSA1 typing
• Undertaking all Customer Services duties including the preparation of export documentation and communicating with all departments within Eli Lilly

Sales Assistant/Window Dresser - C & A - Reading

(1988-06 - 1989-05)

After leaving school I joined C&A Sale Assistant for the Clock house department and training as a window dresser in Reading.

• Organizing the layout of the department
• Pricing promotions, helping Customers
• Producing window and store displays

Maths, English, Geography, Art, Drama, C.S.E Dance Grade 1 - Brighton Hill Secondary School (1983 - 1988)