Sharon Raj

I am an experienced Quality Service Associate with a strong background in quality assurance and project management, particularly within the tech industry. I hold a B.Tech. in Information Technology and have excelled at Amazon, where I optimized testing processes, resolved critical issues, and led Agile teams. Recognized with multiple awards for my productivity and leadership, I am skilled in regression testing, stakeholder collaboration, and training development.

I am now seeking new opportunities to leverage my expertise in innovative projects.

Amazon - Quality Service Associate (Dec 2020 - Jul 2023)

• First Point of Contact: Supported internal stakeholders in the Alexa Discovery Team for Rotational Content Panel (RCP) projects.
• Testing Optimization: Improved regression device coverage by 40% with alternative screen size testing.
• Issue Resolution: Identified and resolved over 140 critical issues using Jira and SIM.
• Testing Management: Managed Gamma and Sanity testing for key Alexa features.
• Agile Leadership: Led bi-monthly Scrum meetings, facilitating Agile methodologies.
• Audit and Improvement: Conducted bi-weekly bug and test execution audits, driving process improvements.
• Training Development: Created training documentation and delivered cross-utilization training for new team members.

ACCOLADES

Received 4 recognition awards, including ‘Star Performer' for top productivity and bug reporting rates.

·Received accolades from stakeholders and management for ownership of a challenging, high-priority task.

·Recognised by management for leading projects that delivered outstanding results, contributing to overall team and organisational success.

EDUCATION

B.TECH. INFORMATION AND TECHNOLOGY.

Bharath Institute of Higher Education and Research, Chennai India.

Grade : First Class

HIGHER SECONDARY SCHOOL

Velammal Matriculation H.R.S. School | Chennai, India

A-Level equivalency: Biology math’s

Grade : 71%