Sharuga Ratnakumar
CIPD member with BSc (Hons) in Psychology and Sociology and Organisational Psychology
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About
CIPD-accredited Psychology and Sociology multilingual graduate with a Level 5 Diploma in People Management, and a solid foundation in organisational psychology. Skilled in customer service, administration and team training, with over 10 years of professional experience. Eager to learn new skills and apply acquired knowledge in a part-time human resources role.
Experience
Sales Manager at Ratna Rewear (2019-07 – 2026-02)
Handled customer service issues, sales management, and administrative operations
- Handled customer service issues, including processing refunds, resolving complaints, and ensuring customer satisfaction
- Provided exceptional customer service through phone, email and chat, addressing inquiries and ensuring clear, timely communication
- Managed administrative tasks, including updating records, processing orders, and coordinating logistics for efficient operations
- Organized and prepared materials and documents for various tasks, ensuring accuracy and readiness
- Developed and maintained engaging content for company communications, including drafting professional emails and managing correspondence
- Conducted research on market trends and pricing to support competitive analysis and informed decision-making
Social Media, Customer and Franchise Partner Service Specialist (Italian and English) at Juice Plus+ Ltd (2016-11 – 2019-05)
Delivered customer service to customers and franchise partners, conducted training, and managed CRM systems
- Delivered exceptional customer service to customers and franchise partners by efficiently addressing inquiries and complaints, achieving a 100% accuracy rate
- Conducted training for new team members, and implemented quality assurance measures to enhance performance
- Designed email and social media templates in Italian and English to streamline response times and improve customer engagement
- Supported CRM systems and incident management processes while ensuring compliance with company policies
Research Project Assistant Intern at Cities Institute (2015-09 – 2016-04)
Conducted literature reviews, data collection, and analysis for organizational research projects
- Conducted extensive literature reviews and collected data for organizational research projects
- Analyzed workplace trends from 50 companies, providing actionable insights for project stakeholders
- Collaborated with affiliate organizations, presenting findings and progress to senior managers
Education
Level 5 Associate Diploma in People Management in People Management – HRC Online (2025)
Level 3 Foundation Certificate in People Practice in People Practice – Bespoke Professional Development and Training (2024)
BSc (Hons) in Psychology and Sociology – London Metropolitan University (2013-09 – 2016-06)
GCSEs in English and Mathematics – College of North West London (2012-09 – 2013-06)
