Sharuga Ratnakumar

CIPD-accredited Psychology and Sociology multilingual graduate with a Level 5 Diploma in People Management, and a solid foundation in organisational psychology. Skilled in customer service, administration and team training, with over 10 years of professional experience. Eager to learn new skills and apply acquired knowledge in a part-time human resources role.

Sales Manager at Ratna Rewear (2019-07 – 2026-02)

Handled customer service issues, sales management, and administrative operations

• Handled customer service issues, including processing refunds, resolving complaints, and ensuring customer satisfaction
• Provided exceptional customer service through phone, email and chat, addressing inquiries and ensuring clear, timely communication
• Managed administrative tasks, including updating records, processing orders, and coordinating logistics for efficient operations
• Organized and prepared materials and documents for various tasks, ensuring accuracy and readiness
• Developed and maintained engaging content for company communications, including drafting professional emails and managing correspondence
• Conducted research on market trends and pricing to support competitive analysis and informed decision-making

Social Media, Customer and Franchise Partner Service Specialist (Italian and English) at Juice Plus+ Ltd (2016-11 – 2019-05)

Delivered customer service to customers and franchise partners, conducted training, and managed CRM systems

• Delivered exceptional customer service to customers and franchise partners by efficiently addressing inquiries and complaints, achieving a 100% accuracy rate
• Conducted training for new team members, and implemented quality assurance measures to enhance performance
• Designed email and social media templates in Italian and English to streamline response times and improve customer engagement
• Supported CRM systems and incident management processes while ensuring compliance with company policies

Research Project Assistant Intern at Cities Institute (2015-09 – 2016-04)

Conducted literature reviews, data collection, and analysis for organizational research projects

• Conducted extensive literature reviews and collected data for organizational research projects
• Analyzed workplace trends from 50 companies, providing actionable insights for project stakeholders
• Collaborated with affiliate organizations, presenting findings and progress to senior managers

Level 5 Associate Diploma in People Management in People Management – HRC Online (2025)

Level 3 Foundation Certificate in People Practice in People Practice – Bespoke Professional Development and Training (2024)

BSc (Hons) in Psychology and Sociology – London Metropolitan University (2013-09 – 2016-06)

GCSEs in English and Mathematics – College of North West London (2012-09 – 2013-06)