Yasmin Petek
Graduate with BSc (Hons) in Psychology
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About
A motivated and detail-oriented graduate with a BSc (Hons) in Psychology and a strong foundation in people-focused roles. Known for excellent communication, adaptability, and a proactive approach to challenges. Experienced in administrative support, customer service, and team collaboration, with a proven ability to stay organized under pressure and effectively manage multiple priorities. A fast learner with a strong work ethic and a desire to contribute meaningfully to diverse work environments.
Experience
Installs Administrator - TSG Building Services, Plc
(2025-11)
- Managed daily office operations to ensure a smooth and efficient working environment
- Handled incoming calls, emails, and correspondence in a professional manner
- Maintained organized filing systems (digital and physical records)
- Managed and coordinated a team of engineers, overseeing daily schedules and workload allocation
- Allocated jobs efficiently based on priority, location, and engineer availability
- Acted as the primary point of contact between engineers and residents
- Liaised with residents to arrange appointments, provide updates, and resolve queries
- Troubleshot operational issues encountered on-site and provided timely solutions
- Ensured engineers had the necessary job details, materials, and access information before attendance
- Monitored job progress and followed up to ensure timely completion
- Handled escalations and complaints professionally, maintaining positive resident relationships
- Maintained accurate records of job statuses, reports, and engineer feedback
- Coordinated emergency or urgent callouts when required
- Worked closely with management to improve workflow efficiency and response times
- Ensured compliance with company procedures and health & safety requirements
Client Services Executive - London Belgravia Brokers Limited - London, UK
(2025-07 - 2025-11)
- Deliver end-to-end client service support, acting as a key point of contact for clients while ensuring professional and timely responses to all enquiries
- Manage and maintain client records, reports, and documentation with accuracy, confidentiality, and compliance to company policies
- Collaborate with management and colleagues to protect, promote, and expand business relationships with clients and stakeholders
- Support business development by assisting with client onboarding, preparing reports, and identifying opportunities to enhance customer satisfaction
- Ensure adherence to company procedures, including anti-bribery, compliance, and data protection policies
- Provide administrative and operational assistance to senior managers, contributing to smooth daily operations
Sales Assistant - Jollyes Pet Shop
(2023-09 - 2025-07)
Delivering excellent customer service, maintaining store presentation, and ensuring the well-being of in-store animals.
- Enhanced communication and customer service skills
- Developed problem-solving and conflict-resolution capabilities
- Supported opening/closing procedures and store operations
Personal Assistant - Hozho Counselling Ltd
(2022-10 - 2023-04)
Supported a private psychologist with administrative and client-facing duties.
- Managed scheduling, email correspondence, and appointment bookings
- Translated mental health materials for presentations and seminars
- Assisted during patient sessions and managed phone communications
- Strengthened organisation, multitasking, and professional discretion
Trainee Personal Trainer - Great Bear Fitness UK
(2022-02 - 2022-08)
Worked alongside the lead trainer to facilitate group fitness sessions and promote wellness.
- Ensured participant safety and corrected form during sessions
- Promoted services through leafleting and community engagement
- Built confidence, leadership, and time-management skills
Teaching Assistant (Volunteer) - Grange Park Turkish School Club
(2018-09 - 2019-05)
Assisted in classroom activities and provided one-on-one support to students.
- Aided children with learning difficulties
- Gained hands-on teaching, presentation, and behavioural management experience
- Enhanced communication and mentoring abilities
Education
BSc (Hons) - Psychology - University of Hertfordshire (2025)
Level 3 Extended Diploma - Applied Science - Barnet & Southgate College (2022)
GCSEs - Highlands Secondary School (2019)
