Shavar Newell

Accomplished Contract Manager with nine years of experience in local government, I bring a wealth of knowledge and skills to every project I undertake. With a proven track record of delivering successful outcomes, I am dedicated to driving project success.

Evidence Against Role Profile Requirements

1. Provide advice and make recommendations based on up-to-date knowledge and analysis/evaluation of information.

• In my role with the LBWF Brokerage Team, I facilitated the use of Care Cubed to evaluate placement costs against service user needs. I analysed complex data to advocate for cost-effective solutions, ensuring recommendations were evidence-based and aligned with organizational objectives.
• I have also created training resources and advisory reports, such as the Care Cubed assessment form, which supported informed decision-making for stakeholders.

• During my time as a Service Coordinator, I managed escalated issues by conducting risk assessments and quality assurance checks to ensure stakeholder safety and satisfaction.
• I resolved placement and provider-related concerns by negotiating contracts and mediating between parties, ensuring issues were resolved efficiently and in the best interests of all stakeholders.

• I routinely collected and analysed market intelligence on care placements, providing insights to senior managers and commissioners to inform decision-making.
• I created detailed feedback forms to gather performance data from stakeholders, translating qualitative and quantitative insights into actionable recommendations for service improvement.

• I developed several systems and tools, including a case management process map and a multi-functional Excel sheet, which streamlined workflows and improved operational efficiency.
• I also designed contract management policies to standardize practices, ensuring compliance and consistency across the team.

• I have extensive experience in training and supporting team members. For example, I created and delivered training resources for Care Cubed and facilitated staff development to improve negotiation and brokerage practices.
• Through supervision and 1:1 meetings, I ensured staff under my coordination executed support plans effectively, fostering a motivated and outcome-focused team environment.

• I identified gaps in existing processes and developed solutions, such as the feedback mechanism for contracts, enabling continuous improvement.
• My ability to work collaboratively with stakeholders ensured the successful development and delivery of improvements across brokerage services.

• I regularly prepared reports summarizing placement costs, service effectiveness, and market trends, delivering them to senior managers and budget holders.
• My presentations often included actionable recommendations, leveraging my expertise to guide decision-making.

• I ensured commissioned care services met quality and contractual standards, using systems like Mosaic and Care Cubed to monitor performance.
• I addressed and escalated safeguarding concerns swiftly, ensuring continuity of care during changes or emergencies.

• I conducted peer reviews and quality checks on referrals and brokerage activities, ensuring data accuracy and compliance with national standards.
• My efforts in developing training and operational guides helped improve the quality of information and service delivery.

Case Management Process and Resources – LBWF Brokerage Team

I developed an innovative case management approach to enhance service delivery by fostering cross-functional collaboration and optimizing resource utilization. This initiative increased team effectiveness and improved outcomes. Key achievements include:

• Drafting a comprehensive proposal for the case management process.
• Developing detailed training resources to upskill staff.
• Designing a multifunctional Excel sheet to centralize and streamline data management.

My proficiency in Care Cubed, an ICS database tool, enabled cost-effective placement solutions aligned with service quality standards. Key contributions:

• Documented the Care Cubed process and created an accompanying training resource.
• Designed an assessment form to facilitate placement evaluations.
• Crafted supplier contracts to align services with organizational objectives.
• Advocated for cost-efficient placements by analysing and leveraging data-driven insights.

I demonstrated strong contract management expertise by developing resources that improved operational efficiency and ensured compliance. Highlights include:

• Drafting agreements such as confidentiality, service, purchase orders, and cost breakdown contracts.
• Creating a contract management process map to streamline workflows.
• Developing a feedback form to gather performance insights, enabling ongoing improvement based on qualitative and quantitative data.

• Supervising staff and ensuring the delivery of support plans through regular 1:1s and training.
• Conducting RAS and risk assessments to mitigate risks and ensure compliance.
• Managing staff Rota's using Excel and the CM2K system.

Technical Expertise:

• Proficient in Microsoft Office, CM2K, Mosaic, Care Cubed, and other database management systems.

• Expertise in process improvement, system administration, progress monitoring, and implementing policies.

• Skilled in crafting and negotiating service agreements, intellectual property rights contracts, and supplier agreements.

• Strong problem-solving, divergent thinking, and critical thinking abilities to develop innovative solutions.

• Experienced in complaints monitoring, customer satisfaction, and stakeholder relationship management.

• Proficient in documentation, survey research/design, and analyzing feedback to inform strategies.

• Conducted risk assessments and ensured adherence to quality standards across various projects.

Brokerage Team, LBWF (September 2020 – Present)

• Delivered process improvements and developed resources to enhance service delivery and cost efficiency.
• Proficient in contract management, negotiation, and fraud prevention practices.

• Coordinated meetings, prepared detailed minutes, and managed the director’s calendar.
• Provided business support through documentation, form creation, and data management.

• Coordinated Reablement services, ensuring quality assurance and stakeholder safety.
• Managed team schedules and executed support plans effectively.

• Delivered quality assurance and provided logistical support for business events.

• Supported individuals from diverse backgrounds, including those with learning difficulties and mental health challenges, in transitioning to independent living.
• Assisted with essential paperwork for benefits, courses, and employment.
• Supported residents in reentering the workforce and finding housing by accompanying them on home viewings and coordinating their return to employment.

• Managed front-of-house operations, addressing resident queries and escalating complaints or repair requests.
• Organized correspondence, maintained office logistics, and ensured a smooth operational flow.

• Provided career guidance while refining stakeholder engagement and customer relationship skills.

Education & Qualification

• Business Management with Marketing, Foundation Degree – Hertfordshire – 2018
• Business Admin, Pearson Level 3 Btec Pass– Leyton Learning Service–2016
• Business Management, AQA level 3 Btec Pass, Pass, Pass – Sir George Monoux–2014
• OCR ICT, Pass – Frederick Bremer School – 2012
• English, English Literature, Maths, Statistics, Science, Additional Sciences, Fine Art, C+ –

Frederick Bremer School – 2012

Independent CPD and Training

I have completed a range of professional development courses to enhance my skills and knowledge:

• Motivational Interviewing
• Integrating Health and Social Care Conference South 2023
• Fraud Awareness Training: Brokerage & Direct Payments
• The Care Continuum – A Frictionless Journey
• Sharing Social Care Best Practice for Local Authorities in London (Phase One)
• Navigating a Successful Continuing Healthcare Process and ROI
• Commissioning Best Practices and Patient Portals (West Yorkshire ICB)
• Supported Living – Quick RFQ, Sproc DPS, Mosaic
• GDPR, Health and Safety, Residential Risk Assessment, and Working Equality
• Contract Procedure Rules
• High-Cost Placement Negotiations
• Issues, Challenges, and Opportunities for Trauma-Informed Practice