Shay Hickman

Reliable and hardworking professional with experience in vehicle driving, deliveries, customer service and working in fast-paced environments. Organised, adaptable and takes pride in completing work to a high standard. Comfortable working independently or as part of a team with experience dealing directly with customers, completing paperwork, managing deliveries and working to strict deadlines.

Now looking to apply driving experience, attention to detail, strong work ethic and ability to maintain high standards to a role involving vehicle valeting, preparation and delivery.

Delivery Driver - Phoenix Healthcare Distribution - Newcastle

(2025-07)

Responsible for completing pharmaceutical delivery routes across the North East, including routes in Newcastle and Stockton. The role requires reliability, organisation, attention to detail and the ability to work independently while providing a professional service to customers. Initially worked in this role through TVS Logistics as an agency driver before securing a full-time contract directly with Phoenix Healthcare Distribution.

• Driving vans and Luton box vehicles safely and responsibly
• Completing scheduled delivery routes efficiently and on time
• Loading and unloading vehicles
• Scanning and checking deliveries before departure
• Ensuring all delivery paperwork is accurate and completed correctly
• Obtaining signatures and proof of delivery from customers
• Handling controlled drugs and temperature-controlled products in accordance with company procedures
• Delivering to pharmacies and other customers
• Managing time effectively and adapting to changes throughout the working day
• Communicating professionally with customers, colleagues and management
• Working independently while maintaining high standards of reliability and customer service
• Van checks and daily cleaning to maintain essential health and safety standards

Agency Delivery Driver - TVS Logistics - Working on behalf of Phoenix Healthcare Distribution

(2023-08 - 2025-07)

Worked in the same delivery driver role on an agency basis before being offered a full-time contract directly with Phoenix Healthcare Distribution.

Customer Service Advisor - Teleperformance - Gateshead

(2019-05 - 2019-06)

Worked on the Student Loans campaign, handling customer enquiries and resolving issues at the first point of contact.

• Taking a high volume of customer calls
• Resolving account and payment enquiries
• Setting up direct debits and processing payments
• Providing clear and professional customer service
• Working to quality and performance standards
• Handling sensitive customer information accurately

Sales and Retentions Advisor - Manpower / BT - South Shields

(2018-04 - 2019-04)

Worked in a busy and target-driven customer service environment, handling customer calls and identifying suitable solutions for individual customers.

• Building rapport with customers
• Identifying customer needs and providing suitable solutions
• Retaining existing customers
• Working towards sales and performance targets
• Managing call times and workload effectively
• Maintaining a professional and positive approach in a high-pressure environment

Barista - Costa Coffee - Gosforth and Newcastle

(2017-04 - 2020-06)

Worked in busy Costa Coffee locations, including a high-volume city centre store.

• Maintaining high standards of cleanliness throughout the store
• Preparing food and drinks to company standards
• Serving customers and operating tills
• Working efficiently during busy periods
• Supporting colleagues across different areas of the store
• Maintaining excellent customer service standards

University Practice Placement - Healthcare Practice Placements - Northumbria University

Completed practice placements across a range of healthcare environments, including inpatient, community and general hospital settings.

• Working responsibly and professionally within established procedures
• Managing time effectively and balancing multiple responsibilities
• Completing accurate documentation and record keeping
• Carrying out risk assessments
• Providing personal care and support
• Adapting communication to different individuals and situations
• Working as part of multidisciplinary teams
• Following policies, procedures and professional standards

Diploma of Higher Education - Healthcare - Northumbria University

Foundation Year - Law - Northumbria University

GCSE - English - South Tyneside College (2015 - 2017)

Level 3 BTEC Diploma - Media (Games) - South Tyneside College (2015 - 2017)

GCSE - Mathematics - Mortimer Community College (2010 - 2015)

GCSE - Science Core - Mortimer Community College (2010 - 2015)

Level 2 Diploma - iMedia - Mortimer Community College (2010 - 2015)

BTEC - Business - Mortimer Community College (2010 - 2015)