Shaz Khan
Operations & Customer Experience Professional
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About
Experienced operations, customer service and administration professional with over 20 years of leadership experience across healthcare and retail environments. Progressed from Optical Advisor to Branch Manager, leading a team of six, managing branch performance, recruitment, training, compliance, sales targets and customer experience. Following a period of flexible working after maternity leave, I am now seeking a full-time hybrid or remote role where I can apply my leadership, organisational and business support skills.
Experience
Optical Advisor (Part-time) - Allders Opticians
(2019-01)
Returned following planned maternity leave and continue providing flexible operational support.
- Deliver excellent customer service and optical advice.
- Manage appointments, records and payments.
- Support busy clinics and resolve customer queries.
Branch Manager - Allders Opticians
(2006-01 - 2012-12)
- Led a team of six, overseeing daily operations and branch performance.
- Managed sales targets and contributed to bonus achievement.
- Recruited, trained and mentored new employees.
- Managed rotas, holidays, banking, cash reconciliation and compliance.
- Resolved escalated customer complaints and maintained high service standards.
Assistant Manager - Allders Opticians
Optical Advisor - Allders Opticians
Mobile Optical Technician - The Outside Clinic
Data Entry Clerk/Balancing Supervisor - EDS Global Solutions
Administrative Assistant - City Accommodation Bureau
Education
TQUK Level 2 SEND (2025-01)
NVQ Level 2 - Customer Service
GCSEs - English and Maths
