Shazia Bhatti

Reception duties Administration duties Handling of Compliance and Clinical Record Keeping

Dental Nurse at Mount Vernon Dental Specialists (2021-11 – 2024-03)

• Reception duties
• Administration duties
• Handling of Compliance and Clinical Record Keeping
• Clinical Stock Taking and Rotation
• Setting up Practice and Surgery
• Dentally software Compliant
• Assisting Dentist with all aspects of treatment
• Preparing dental materials and equipment
• Disinfecting and sterilisation of equipment

Trainee dental Nurse at Arch Dental Wembley (2021-02 – 2021-10)

• Reception duties
• Administration duties
• Handling of Compliance and Clinical Record Keeping
• Clinical Stock Taking and Rotation
• Setting up Practice and Surgery
• Dentally software Compliant
• Assisting Dentist with all aspects of treatment
• Preparing dental materials and equipment
• Disinfecting and sterilisation of equipment

Operations and General Manager at Village Heating Ltd (2016-04 – 2018-10)

• Responsibility of managing over 15 office staff and over 50 gas engineers
• Managed the customer service team
• Provided account reports with finance team
• Handled payments & accounts
• Provided KPI reports
• Managed account customers
• Managed collections reports
• Carried out teamwork building exercises
• Managed meetings
• Assisted with recruitment

Customer Service Advisor & Manager at Euro Car Parts (2014-09 – 2016-04)

• Responsibility of managing, supervising, and monitoring over 40+ staff
• Resolved escalated complaints
• Provided support and assistant to staff
• Assisted with recruitment
• Encouraged hard work within the team and acknowledged staff
• Organised team to work efficiently and effectively in a busy environment
• Provide weekly/Monthly staff KPI Reports
• Carried out sales reporting and monitor sales activity

Telesales, Sales, Advisor at Windowto Ltd (2013-03 – 2014-01)

• Worked closely and alongside other businesses such as, Uswitch & Payment Shield
• Accredited by Uswitch to switch customers gas & electric
• Marked calls on the staff's compliance
• Kept up to date with customers on their successful switch
• Volunteered a successful position with the finance department
• Completed surveys with customers in relation to their experience with us
• Made outbound calls to review customers Buildings & Contents cover
• Generated Leads on life insurance for our regulated financial advisor
• Booked appointments for financial advisor

Barista at Costa

Restaurant/food services

• Cleaning all the equipment etc. glass, floors, windows, chairs, tables & cutlery
• Working on the till, behind the bar and on the coffee machine
• Stock check & rotation
• Keeping hygiene standards
• Banking the money
• Serving customers their food & drink
• Attending meetings
• Followed health and safety regulations

NEBDN National Diploma in Dental Nursing (2022)

GCSES (2005 – 2010)

Certificate and Diploma Qualification in Digital Applications

BTEC National Extended Diploma in Level 3 Public Services (2010 – 2012)