Shelby Olivia James

Ambitious and highly organised Administrative Professional with a proven track record of supporting operations across engineering, finance, and healthcare environments. Experienced in improving processes, managing complex administrative systems, and coordinating across teams to deliver efficient, high-quality outcomes. Recognised for a proactive mindset, strong attention to detail, and the ability to take initiative in fast-paced environments, I consistently contribute to improving workflows and supporting business operations.

I am now seeking a progressive opportunity that offers greater responsibility, career development, and the chance to contribute at a higher level.

Administration Assistant at The Combustion Engineering Association (2024-07 – Present)

In this role, I support operational and administrative workflows within a fast-paced engineering environment, ensuring accuracy and efficiency across multiple processes. I designed and implemented an Excel-based system to improve workflow efficiency and data tracking, while also coordinating project documentation, procurement activities, and compliance requirements. Working closely with engineering, finance, and HR teams, I contribute to the smooth delivery of projects and continuously identify opportunities to improve internal systems and processes.

Temporary Data Clerk (Finance Department) at Filtronic (2024-02 – 2024-06)

I was responsible for managing high volumes of financial data, ensuring accuracy, organisation, and compliance always. My role involved supporting finance operations, including reconciliations and audit preparation, while also improving document tracking processes to enhance departmental efficiency. I handled sensitive financial information with strict confidentiality and provided reliable administrative support to the wider finance team.

Front Desk Receptionist / Administrator at Genix Healthcare (2023-06 – 2024-01)

In a busy healthcare environment, I managed appointment scheduling, patient records, payments, and insurance documentation while delivering a consistently high standard of customer service. I coordinated daily operations between reception and clinical staff, ensuring smooth and efficient service delivery. Through clear communication and professionalism, I built strong relationships with patients and handled confidential information in line with GDPR standards.

Trainee Dental Technician & Receptionist at Mango Dental Lab (2022-01 – 2023-06)

This role required a high level of precision and attention to detail, as I assisted in the production of dental appliances to strict quality standards. I followed detailed technical procedures and safety protocols while also supporting reception and administrative duties. This position strengthened my ability to manage time effectively and maintain accuracy in both technical and administrative tasks.

Trainee Dental Nurse & Receptionist at Harrowgate Hill Dental (2020-09 – 2021-05)

I supported clinical staff in delivering patient care by preparing treatment rooms, sterilising equipment, and assisting during procedures. I also provided reassurance to patients, helping to create a calm and professional environment. This role developed my communication skills, teamwork, and ability to work effectively under pressure.

GCSEs – The Grangefield Academy