Shelley Blackman

Manage the flow of guests and the main point of contact as they journey along the woodland pathways. Help guests to check-in at Compass Lobby, ensuring everything is ready for their personalised audience with Father Christmas.

FC Operations – Compass Lobby Check-In - Lapland UK - Ascot, Berkshire

(2023-10 - 2025-12)

Manage the flow of guests and the main point of contact as they journey along the woodland pathways. Help guests to check-in at Compass Lobby, ensuring everything is ready for their personalised audience with Father Christmas.

• Crowd management along the outdoor woodland pathways leading to 'FC Land', ensuring that the flow rate of guests is pro-actively managed - minimising queue times and maintaining a premium guest experience.
• Use of our onsite system to check guests in, whilst sharing key information about their visit.
• Delivery of world-class service to guests, ensuring that any issues are resolved in-the-moment.

Client Services Administrator for Royal Enclosure Members - Ascot Racecourse - High Street, Ascot

(2023-01 - 2024-06)

Customer service role to Royal Enclosure Members. Communication via phone calls and email. Unique tailoring to each enquiry. Personal service. Attention to detail.

Facilitating

Membership bookings for daily/weekly Badges, Restaurants, Car Parking – re: Royal Ascot Week. Assisting with accessibility requests. Booking system

• TicketMaster &

• Excel Spreadsheet. Continue for 6mths as part of the Royal Enclosure Team – up to and including Royal Ascot week – on-site, ticket offices, Member enquiries, Name badges, bookings, facilitating for Royal Enclosure Members

• Owners &

• Trainers

• Australian Reciprocal Racing Clubs

• Overseas Guests

• London Private Members Clubs.

TA / HLTA (Higher Level Teaching Assistant) - Ascot Heath School - Primary School, Ascot

(2016-09 - 2022-07)

Support within the classroom - across all subjects - mainly the Core Subjects of English & Mathematics each morning. Working with Groups to give enrichment, encouragement, and clarification. Handling and monitoring of data. Planning and preparation of classes; within the HLTA role. Consistent Personal Development, Training, Safeguarding, and Effective Communication.

Events / Administration - Satori & Co - Ascot (Part Time/Home)

(2014-06 - 2016-06)

To collate workshop content and support the Team. Assist with Talent & Career Development programmes. Collating packages for Team Engagement, as well as working with managers to use Strength-Based Recruiting. Assist with venues, content, power points, presentations, and administration.

Chairperson - Volunteer Role - Ascot Heath School - Ascot

(2013-09 - 2016-07)

Organising events and fundraisers - for both the pupils and school community. Required discipline, organisation, and self-motivation. Lead & listen: making sure everyone is included and valued. Daily engagement with staff, pupils, and parents - where confidentiality is essential. Fulfilling and supportive role.

BSc (Hons) - Architectural Studies - University of Wales College of Cardiff (1992 - 1995)

A Level - Maths (A); English Literature (B); Art (C) - Windsor Girls' School (1986 - 1991)

GCSE - Mathematics (A), Physics (A), Geography (A), Art (A), French (A), English Language (A), English Literature (B), Computer Studies (B), Sociology (B) - Windsor Girls' School (1986 - 1991)