Tracey Shepherd

I would describe myself as a motivated, hardworking individual. I have over 20 years' experience in various roles, all based around customer service. I thrive on working with the public. I have excellent communication skills and I always carry out my work in a professional and effective manner. I work well in a team and am also able to work on my own initiative. I'm keen to improve my skills with any additional training that is available.

Lobby Assistant at MCDONALD'S (2023-04 – Present)

Duties included taking customer food orders, Serving customer orders, helping customers with any issues they might have and maintaining good customer relationships while keeping a safe and clean restaurant environment

Waiteress at YEW LODGE (2022-09 – 2023-04)

• Serving breakfasts
• taking food and drink orders
• preparing drinks
• communicating with kitchen staff
• clearing and dressing tables

Sales Assistant at MCCOLLS (2018-06 – 2022-07)

• Serving customers
• restocking shelves
• ensuring stock is rotated correctly
• Cash handling and using a specialist till system

Serving Assistant at The Cob Shop (2017-09 – 2018-06)

• Cooking hot food
• prepare sandwiches and cobs and serve customers

Footwear Sales Assistant at BURTON MENSWEAR (2017-03 – 2017-09)

• Serving customers
• replenishing stock
• checking and receiving deliveries and general tidying on the shop floor

Sales Assistant at SAINSBURYS (2011-03 – 2017-01)

• Serving customers
• restocking shelves
• ensuring stock is rotated correctly
• Cash handling and using a specialist till system

Customer Service Assistant at JACKSONS (2008-01 – 2010-12)

• Serving Customers
• restocking shelves
• rotating stock
• cash handing and maintaining the cleanliness of the shop floor

Customer Service Assistant at COSTCUTTER (2000-01 – 2006-12)

• Serving customers
• restocking shelves and ensuring stock is rotated correctly
• cash handling and maintaining cleanliness of the shop floor

Customer Service Assistant at COUNTY STORES (1996-01 – 2000-12)

• Serving customers
• restocking shelves and ensuring stock is rotated correctly
• cash handling and maintaining cleanliness of the shop floor

Food and Beverage Assistant at BARTLEWOOD LODGE (1994-01 – 1996-12)

• Taking food and drink orders
• preparing drinks
• communicating with kitchen staff
• clearing and dressing tables
• taking cash and card payment and putting them through the till system

Food and Beverage Supervisor at STAKIS HOTELS (1992-01 – 1994-12)

• Taking food and drink orders
• preparing drinks
• communicating with kitchen staff
• clearing and dressing tables
• handling payments and counting daily takings
• closing up at the end of the day and dealing with any complaints

Food and Beverage Assistant at GREY LADY RESTAURANT (1988-01 – 1992-12)

• Serving food
• taking food and drink orders
• preparing drinks
• communicating with kitchen staff
• clearing and dressing tables

Food and Beverage Assistant at JOHN CLIFFE HOTEL (1986-01 – 1988-12)

• Taking food and drink orders
• preparing drinks
• communicating with kitchen staff
• clearing and dressing tables

Diploma in Catering and Home Management – Loughborough College (1984-01 – 1986-12)

Diploma in Basic Accountancy – Loughborough College (1984-01 – 1986-12)

CSE in English, Mathematics and Sciences – Groby Community College (1978-01 – 1984-12)