Tracey Shepherd
Lobby Assistant
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About
I would describe myself as a motivated, hardworking individual. I have over 20 years' experience in various roles, all based around customer service. I thrive on working with the public. I have excellent communication skills and I always carry out my work in a professional and effective manner. I work well in a team and am also able to work on my own initiative. I'm keen to improve my skills with any additional training that is available.
Experience
Lobby Assistant at MCDONALD'S (2023-04 – Present)
Duties included taking customer food orders, Serving customer orders, helping customers with any issues they might have and maintaining good customer relationships while keeping a safe and clean restaurant environment
Waiteress at YEW LODGE (2022-09 – 2023-04)
- Serving breakfasts
- taking food and drink orders
- preparing drinks
- communicating with kitchen staff
- clearing and dressing tables
Sales Assistant at MCCOLLS (2018-06 – 2022-07)
- Serving customers
- restocking shelves
- ensuring stock is rotated correctly
- Cash handling and using a specialist till system
Serving Assistant at The Cob Shop (2017-09 – 2018-06)
- Cooking hot food
- prepare sandwiches and cobs and serve customers
Footwear Sales Assistant at BURTON MENSWEAR (2017-03 – 2017-09)
- Serving customers
- replenishing stock
- checking and receiving deliveries and general tidying on the shop floor
Sales Assistant at SAINSBURYS (2011-03 – 2017-01)
- Serving customers
- restocking shelves
- ensuring stock is rotated correctly
- Cash handling and using a specialist till system
Customer Service Assistant at JACKSONS (2008-01 – 2010-12)
- Serving Customers
- restocking shelves
- rotating stock
- cash handing and maintaining the cleanliness of the shop floor
Customer Service Assistant at COSTCUTTER (2000-01 – 2006-12)
- Serving customers
- restocking shelves and ensuring stock is rotated correctly
- cash handling and maintaining cleanliness of the shop floor
Customer Service Assistant at COUNTY STORES (1996-01 – 2000-12)
- Serving customers
- restocking shelves and ensuring stock is rotated correctly
- cash handling and maintaining cleanliness of the shop floor
Food and Beverage Assistant at BARTLEWOOD LODGE (1994-01 – 1996-12)
- Taking food and drink orders
- preparing drinks
- communicating with kitchen staff
- clearing and dressing tables
- taking cash and card payment and putting them through the till system
Food and Beverage Supervisor at STAKIS HOTELS (1992-01 – 1994-12)
- Taking food and drink orders
- preparing drinks
- communicating with kitchen staff
- clearing and dressing tables
- handling payments and counting daily takings
- closing up at the end of the day and dealing with any complaints
Food and Beverage Assistant at GREY LADY RESTAURANT (1988-01 – 1992-12)
- Serving food
- taking food and drink orders
- preparing drinks
- communicating with kitchen staff
- clearing and dressing tables
Food and Beverage Assistant at JOHN CLIFFE HOTEL (1986-01 – 1988-12)
- Taking food and drink orders
- preparing drinks
- communicating with kitchen staff
- clearing and dressing tables
Education
Diploma in Catering and Home Management – Loughborough College (1984-01 – 1986-12)
Diploma in Basic Accountancy – Loughborough College (1984-01 – 1986-12)
CSE in English, Mathematics and Sciences – Groby Community College (1978-01 – 1984-12)
