Shemsa Sophia

An enthusiastic and eager-to-learn individual with strong communication and organisational skills gained through diverse work experiences and education. Experienced in customer service, teamwork, and building productive relationships with customers and colleagues. Seeking a new opportunity in a collaborative workplace to further develop skills and contribute positively to a team.

Trainee - Kavour Hair Salon

(2022-04 - 2022-08)

• Assisted senior staff in delivering high-quality customer service.
• Observed and learned hairdressing techniques and customer communication.
• Maintained salon cleanliness and organisation.
• Supported clients and contributed to an efficient salon environment.

Customer Service Representative - Generation Barbershop - Coventry

(2023-05 - 2024-05)

• Welcoming and assisting customers in a professional and friendly manner.
• Managing appointments via telephone and booking software.
• Processing payments accurately and efficiently.
• Working with colleagues to deliver excellent customer service.
• Maintaining cleanliness and organisation within the barbershop.
• Following company policies and service standards.

Team Member - Greggs

(2024-05)

• Prepared and packaged customer orders accurately.
• Delivered excellent customer service and product knowledge.
• Maintained cleanliness of kitchen and service areas.
• Prepared food to required quality standards.
• Prepared sandwich ingredients and operated kitchen equipment safely.
• Served customers politely, repeated orders for accuracy, and prepared drinks.

GCSE - Ernesford Grange Academy (2018-09 - 2023-08)

Level 3 - Health and social - Rugby College (2024-09)