Sheridan Steele

Detail-oriented and reliable administrative professional with 10+ years of experience in account coordination, data entry, customer service, and administrative support. Proven ability to manage multiple projects, meet strict deadlines, and maintain strong client relationships. Highly organized, quick to learn new systems, and proficient in Microsoft Office and CRM platforms. Seeking a remote opportunity for data entry or administrative support.

Tax Appeal Account Coordinator at MD Tax Appeals (2017-10 – 2024-02)

• Managed client accounts and maintained strong client relationships through consistent communication
• Prepared and processed tax appeal documentation with a high level of accuracy
• Utilized Microsoft Office 365 daily for data entry, reporting, and document management
• Handled multiple projects simultaneously while meeting strict filing deadlines
• Generated and followed up on leads to support business growth
• Coordinated with clients to complete and submit appeal agreements
• Maintained and updated client records and account details

Cleaning Specialist at Organiclean Services (2016-08 – 2017-09)

• Delivered detailed cleaning services for residential and commercial clients
• Maintained high standards of cleanliness and customer satisfaction
• Managed time efficiently to complete multiple appointments daily
• Entrusted with client property, including keys, codes, and valuables
• Assisted with additional responsibilities to support daily operations

Mattress Specialist at Sleepy's (2016-05 – 2016-08)

• Assisted customers in selecting products based on individual needs and budgets
• Consistently exceeded monthly sales goals
• Delivered excellent customer service in a fast-paced retail environment
• Maintained product knowledge and adapted to changing inventory

Sales Executive at Verizon Wireless (2015-11 – 2016-05)

• Managed customer accounts using Salesforce CRM
• Analyzed customer needs to recommend cost-effective phone plans
• Maintained accurate sales records and account data
• Resolved customer concerns professionally and efficiently
• Stayed current on product offerings and industry trends

High School Diploma – Stephen Decatur High School (2009)