Retail Assistant at Iceland Foods (2023-01 – 2023-10)
Delivered exceptional customer service in a fast-paced retail environment
- Delivered exceptional customer service in a fast-paced retail environment, assisting high volumes of customers daily with product queries and recommendations.
- Operated tills accurately, handling cash and card transactions while maintaining efficient checkout flow.
- Replenished stock, maintained visual merchandising standards, and ensured shelves were fully stocked and well presented.
- Monitored stock levels and supported inventory management to reduce shortages.
- Collaborated with team members to meet daily sales targets and maintain store performance.
- Assisted with deliveries, unloading stock and organising the stockroom to ensure smooth store operations.
Warehouse operative at Yodel (2023-01 – 2023-03)
Supported efficient stock handling and distribution in a high-volume environment
- Supported efficient stock handling and distribution in a high-volume environment.
- Worked accurately under time pressure to meet daily dispatch targets.
- Maintained organisation and attention to detail to ensure correct order processing.
- Demonstrated reliability and strong teamwork within a fast-paced logistics setting.
E-Commerce & Website Manager at DL Durags (2022-01 – 2025-12)
Managed e-commerce operations and customer service for online platform
- Processed 2,000+ customer orders with a strong focus on accuracy and timely delivery.
- Delivered high-level customer service via email and online platforms, achieving a 95% customer satisfaction rate.
- Managed stock levels and coordinated with suppliers to ensure product availability.
- Handled customer queries, complaints, and returns professionally and efficiently.
- Applied strong organisational skills to maintain smooth day-to-day operations.
Social media Lead assistant at The little coffee company (2025-10 – 2025-12)
Led social media content creation and community engagement strategy
- Planned, created and scheduled high performing shortform video and static content
- Developed strong communication and interpersonal skills through managing brand partnerships.
- Maintained professional client relationships and met strict deadlines.
- Built strong understanding of branding, customer engagement, and sales-driven content.
- Managed multiple projects simultaneously while maintaining high standards of quality.
- Lead the end-to-end content creation process across multiple social media platforms and managed content calendars for consistent posting schedules.
- Foresaw community engagement by monitoring comments, DM's and audience feedback
