Sheza Naeem

A dedicated professional with experience in retail operations and beauty treatments. Skilled in customer service, cash handling, and client care. Currently enhancing my IT and English (ESOL) skills, I am looking to contribute effectively to a professional team.

Shop Assistant - Mall of Dina - Dina, Pakistan

(2023-04 - 2024-01)

• Customer Service: Welcomed customers and assisted with product inquiries to provide a friendly shopping experience.
• Sales & Cash Handling: Managed point-of-sale (POS) transactions and handled cash/card payments with accuracy.
• Merchandising: Replenished stock and maintained an organized store floor to meet visual standards.
• Address Compliance: Upheld health and safety protocols to ensure a safe environment for staff and customers.

Beautician - Dina - Dina, Jhelum, Pakistan

(2024-02 - 2024-08)

• Beauty Treatments: Collaborated with senior staff to provide hair, facial, and basic skin treatments.
• Hygiene Management: Maintained a clean and sterilized workspace, ensuring all equipment was ready for procedures.
• Client Rapport: Provided personalized services, ensuring comfort and building long-term relationships with clients.
• Sales Support: Promoted salon services and retail products to help achieve daily sales targets.

IT Computer Course - IT - Lancashire Adult Learning

ESOL (Entry 3) - English Language - Accrington College (2026-06)

IELTs Life Skill (A1) - English Language