Shirley Lancaster

I have many years of professional experience from my work within the NHS and in the USA as a Team Leader and Medical Secretary, this is further supported by my current position, working remotely with Arrhythmia Alliance. I present a friendly and professional approach to my work, when dealing with people, whether it be in an office environment or as part of a team remotely. I am a strong communicator and have a proven track record throughout my employment.

I am always receptive to colleagues' ideas or issues respectively, I am more than capable of taking the initiative as required. Working from home has helped me to fulfil my dream of relocating to the western highlands of Scotland. This has enabled me to focus on my interests and pursue my love of the outdoors.

Family, health, and fitness are all especially important to me and this has always brought about a good work life balance.

Administrator at Arrhythmia Alliance UK (2022-01 – Present)

Provides high-level administrative support to the charity. Deals directly with the founder and CEO on a daily basis, other senior directors and team members. Liaises with healthcare professionals and patients regarding general information, donations, online shop orders, bulk resources, card payments, and medical subscriptions.

• Extensive data entry using SharePortals (SharePoint) database and Microsoft Excel spreadsheets
• Appointment scheduling for the main Company diary and founder's diary
• Creating patient and healthcare professional surveys in Survey Monkey and analysing the results
• Monitoring numerous inboxes and responding accordingly
• Proofreading documents and patient resources
• Liaising with the Events Team regarding events planning
• Working closely with Patient Services and answering the telephone when required

Team Leader and Personal Secretary to Consultant ENT Surgeon at Royal Devon & Exeter Hospital (Wonford) (1997-07 – 2021-12)

Provided team leadership and personal secretarial support to a Consultant ENT Surgeon at a major NHS hospital.

Locum Medical Secretary to Plastic Surgeon at Royal Devon & Exeter Hospital (Wonford) (1997-04 – 1997-07)

Fixed term contract providing medical secretarial support to a Plastic Surgeon.

Bank Secretary at Royal Devon & Exeter Hospital (Wonford) (1996-10 – 1997-04)

Provided secretarial support on a bank basis to various departments.

Personal Medical Secretary to Cardiothoracic Surgeon at Duke University Medical Centre (1996-01 – 1996-08)

Provided personal medical secretarial support to a Cardiothoracic Surgeon.

Medical Secretary to Consultant Plastic Surgeon at Duke University Medical Centre (1995-10 – 1996-01)

Provided medical secretarial support to a Consultant Plastic Surgeon.

Personal Medical Secretary to Consultant Radiologist at Royal Devon & Exeter Hospital (Wonford) (1990-01 – 1994-12)

Provided personal medical secretarial support to a Consultant Radiologist in the Breast Care Unit.

Personal Medical Secretary to Consultant Surgeon at Royal Shrewsbury Hospital (1987-01 – 1990-12)

Provided personal medical secretarial support to a Consultant Surgeon.

GCSE/O Levels in General Education – Orleton Park Comprehensive School (1978-01 – 1983-12)

A Levels in Art, Psychology – New College (6th Form) (1983-01 – 1985-12)

Diploma in Higher Education – Oswestry College of Higher Education (1985-01 – 1988-12)