Shon Alam

Hands-on operational manager and former licensed café-bar owner with broad experience across hospitality, customer service, staff supervision, transport, construction and retail distribution. Comfortable engaging with members, customers, suppliers and staff, resolving day-to-day issues and maintaining an organised, welcoming operation. Brings sound judgement, commercial awareness and a practical willingness to help wherever needed.

Relocating to North Norfolk and seeking a club, hospitality, retail or customer-facing supervisory role.

Parts Delivery Driver - Stratstone Reading (JLR), Lithia UK

(2025-04)

• Provide a reliable customer-facing parts delivery service across a wide area, including scheduled daily routes and urgent deliveries.
• Maintain professional relationships with trade customers and represent the dealership positively at every handover.

Medical Delivery Driver - Intertown Logistics Ltd

(2010 - 2021)

• Delivered sensitive medical products to hospitals, care homes, surgeries and patients while meeting strict deadlines and documentation requirements.
• Dealt calmly and sensitively with customers, patients and operational problems across UK and European routes.

Delivery Driver / Operational Support - Boots

(2016 - 2016)

Combined delivery and customer contact with route planning and practical operational support during a period of management absence, before returning to Intertown Logistics.

Contracts Supervisor - Briggs Amasco Fyrespan, Tarmac Group

(1992 - 1994)

• Supervised fire-resistant glazing installation contracts valued up to £500,000 across major UK construction projects.
• Managed subcontractors, programmes, budgets, site meetings, health and safety obligations and progress reporting.
• Resolved practical site issues through clear communication, planning and attention to detail.

Founder and Managing Director - Soccer Mad Merchandising Company Ltd

(1999 - 2001)

• Built a licensed sports-merchandising business from a £30 start-up into a company approaching £1 million in turnover within its first year.
• Secured licensing relationships with leading English and Scottish football clubs, including Manchester United and Arsenal, and developed European markets.
• Sold through major retailers and independent outlets, organised promotional events, recruited event staff and managed distribution and commercial relationships.

Owner and Licensee - NPG Enterprises Ltd / Figments Café Bar

(1996 - 1998)

• Created and operated an independent café bar, taking the business from planning and change-of-use approval through design, fit-out and day-to-day trading.
• Held the alcohol licence in my own name and took direct responsibility for the lawful operation of the premises under the licensing regime then in force.
• Recruited and supervised staff, managed customers and suppliers, controlled cash and stock, and completed accounting, VAT and PAYE administration.
• Maintained a hands-on presence behind the bar and across the operation, creating a welcoming customer environment and resolving issues as they arose.

HNC - Business and Finance O Level - English Language O Level - Mathematics