Shona Bridge

A friendly, outgoing and loyal professional with extensive experience in client-facing roles across healthcare, legal, beauty, and hospitality settings. I bring strong communication skills, a warm and welcoming manner, and the ability to stay calm and organised in busy environments. My background includes working on busy reception desks, managing patient and client enquiries, booking appointments, handling sensitive information, and providing high‑quality customer care.

Receptionist / Personal Assistant - Spire Solicitors

(2023-11 - 2026-03)

Providing administrative support to the solicitors, typing letters, answering telephone calls, dealing with client enquiries, arranging client appointments, acting as witness to will signings and carrying out other reception duties.

Receptionist/Administration - Leathes Prior Solicitors

(2020-05 - 2020-11)

A very rewarding client care role where my main duties involved greeting & welcoming clients on the reception desk, answering telephone calls, booking appointments and directing callers to the right legal department (wills trust & probate, conveyancing, corporate & commercial, criminal defence, family law or litigation & dispute resolution). Other duties included sorting post & e mails and preparing meeting rooms.

Freelance Beautician/Makeup artist - Self Employed

(2018 - 2020)

I qualified as both a makeup artist and an eyelash technician. Working mobile, I have been able to offer an accessible convenient and a high quality of care to my customers. This role was very varied, and I have been involved with providing a professional service to customers at Bridal trials, Wedding shows, Baby showers and Pop up specialist events in the city centre.

Receptionist/Hostess - Peri Entertainment Group

(2017-05 - 2018-02)

Working in a receptionist role my main duties included meeting visitors & guests, cash handling, dealing with enquiries, outbound calling to customers to follow up events, organising small promotions and event planning for hen parties and birthdays.

Mother

(2015 - 2017)

Full time commitment to raise my daughter where I developed a broad range of life skills which include problem-solving skills, patience, multitasking, negotiating and managing conflict, communication skills and project management.

Beautician - Self Employed

(2011 - 2014)

Working to high quality standards my duties included mobile spray tanning and waxing, whilst following strict health and safety guidelines. Alongside this role I did work on an ad hoc basis for the Peri Entertainment group as a Receptionist and Hostess.

Supervisor/Receptionist - The Tanning Lounge

(2009 - 2011)

My main duties included opening and closing business premises, ordering stock, and cashing up, providing beauty treatments to customers, organising staff rotas, and promoting products, along with answering the phone and dealing with enquiries.

Receptionist - All Saints Green Dental Practice

(2002 - 2008)

My main duties included meeting and greeting clients, booking meetings, arranging couriers, keeping the reception area tidy, answering and forwarding phone calls, screening phone calls, general filing and sorting and distributing post.

Receptionist/Administrative Assistant - Zenith Windows

(2005 - 2006)

Duties included dealing with customers, taking telephone enquiries and carrying out general administrative tasks such as filing & data processing. This role required me to have fantastic attention to detail and to be very switched on as it was a very busy business.

Sales Adviser - Phones For You

(2003 - 2005)

Duties included working as a receptionist - answering calls and dealing with enquiries, greeting customers and booking appointments to talk about their needs. I would then try and upsell where possible and help them with their phone contracts. A high level of customer service was required.