Gem M

A positive and bubbly personality with excellent organisation skills and a passion to plan and organise a wide range of events. Great IT skills using a wide range of technology and software. Excellent spoken and written communication with pro-active problem solving abilities. Works well as part of a team and independently. Strong understanding of customer service and how to meet client needs. Passionate about travel with experience working with special needs children.

Guest Service Assistant: Receptionist - Holiday Inn

(2024)

• Responsible for hotel administration
• Organising meetings and events
• Managing and coordinating a range of hotel operations
• Multi-tasking and able to prioritise tasks in line with company needs
• Providing excellent customer service
• Demonstrating initiative to solve problems and adapt
• Ensuring hotel policy is met and GDPR is followed
• Skilled in using a wide range of technology and software
• Duty Management training with experience

Apprentice - Hay Travel

(2022 - 2023)

• Keen attention to detail ensuring passenger satisfaction and smooth travels
• Excellent time management completing apprenticeship in only 13 months
• Team player often covering at other stores as well
• Upselling and consistently exceeding company targets and KPIs
• Engaging and building a rapport with the clients
• Great communication with all parties

Store Assistant - HobbyCraft

(2020 - 2022)

• Consistently distributing, arranging and managing stock
• Handling transactions using card, cash, vouchers and gift cards
• Order processing experience

Employee - Barry's Fish and Chip Shop

(2018 - 2021)

Volunteer - East Anglia Children's Hospice

(2019 - 2019)

Volunteer - Church Music Team

(2018 - 2019)

Charity Events Volunteer - School

(2018 - 2019)

TQUK Level 5 Certificate in Teaching English as a Foreign Language (QCF) - English Language Teaching

Level 3 Qualifications - Life Saving and First Aid - Royal Life Saving Society UK (2024 - 2025)

Level 3 City and Guilds Travel Consultant Standard - Travel Consulting (2022 - 2023)

A levels - Sociology, Geography, Photography, Extended Project Qualification (2018 - 2020)

Duke of Edinburgh (2017 - 2017)

GCSEs - Oral English, English Language, English Literature, Maths, Triple Science, Geography, Business, Music, Religious Studies (2016 - 2018)

Home Education - Home-school (2015 - 2015)