Gem M
Guest Service Assistant: Receptionist
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About
A positive and bubbly personality with excellent organisation skills and a passion to plan and organise a wide range of events. Great IT skills using a wide range of technology and software. Excellent spoken and written communication with pro-active problem solving abilities. Works well as part of a team and independently. Strong understanding of customer service and how to meet client needs. Passionate about travel with experience working with special needs children.
Experience
Guest Service Assistant: Receptionist - Holiday Inn
(2024)
- Responsible for hotel administration
- Organising meetings and events
- Managing and coordinating a range of hotel operations
- Multi-tasking and able to prioritise tasks in line with company needs
- Providing excellent customer service
- Demonstrating initiative to solve problems and adapt
- Ensuring hotel policy is met and GDPR is followed
- Skilled in using a wide range of technology and software
- Duty Management training with experience
Apprentice - Hay Travel
(2022 - 2023)
- Keen attention to detail ensuring passenger satisfaction and smooth travels
- Excellent time management completing apprenticeship in only 13 months
- Team player often covering at other stores as well
- Upselling and consistently exceeding company targets and KPIs
- Engaging and building a rapport with the clients
- Great communication with all parties
Store Assistant - HobbyCraft
(2020 - 2022)
- Consistently distributing, arranging and managing stock
- Handling transactions using card, cash, vouchers and gift cards
- Order processing experience
Employee - Barry's Fish and Chip Shop
(2018 - 2021)
Volunteer - East Anglia Children's Hospice
(2019 - 2019)
Volunteer - Church Music Team
(2018 - 2019)
Charity Events Volunteer - School
(2018 - 2019)
Education
TQUK Level 5 Certificate in Teaching English as a Foreign Language (QCF) - English Language Teaching
Level 3 Qualifications - Life Saving and First Aid - Royal Life Saving Society UK (2024 - 2025)
Level 3 City and Guilds Travel Consultant Standard - Travel Consulting (2022 - 2023)
A levels - Sociology, Geography, Photography, Extended Project Qualification (2018 - 2020)
Duke of Edinburgh (2017 - 2017)
GCSEs - Oral English, English Language, English Literature, Maths, Triple Science, Geography, Business, Music, Religious Studies (2016 - 2018)
Home Education - Home-school (2015 - 2015)
