SUPERVISOR
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I am a hard and smart working professional with almost 10 years of retail management experience and results-oriented profession in operational excellence, customer satisfaction, and cross-functional team leadership. Skilled in inventory management, sales forecasting, and employee development.my goal is to make the customer service as good as a six sigma company. My approach to the company and customer is genuine help and suitable solutions for their needs and that what makes me a strong customer oriented sales person.
My Work Experience is as below:
Shifts supervisor at Venchi (carnaby street) London, U.K.
09/2023 - at present
● Handle cash and till (opening and closing).
● Complied with health and safety rules.
● Performed daily opening duties and closing duties following procedures.
● Maintained strong, cooperative working relationship with team and fellow employees.
● Maintained strong knowledge of food safety practices.
● Provide exceptional customer service and as results, just in 2 months our store became one of 5-star ratings holder in the market.
● Handled additional tasks assisting team members during busy holiday periods and employee absences.
● Prioritised stock and production workloads, utilising staff and meeting productivity requirements.
● Set sales goals and motivated team to meet them.
● Maintained clean and functional checkout areas to avoid safety issues.
● Developed strong customer relationships,resulting in high rate of repeat customers.
● Performed financial transactions in a fast-paced retail store environment.
● Balanced cashier drawers at end of shifts and logged any discrepancies.
● Identified operational problems and proposed solutions to management, improving service efficiency.
● Provided staffing support to undermanned departments when customer traffic was light.
● Identified and addressed process inefficiencies to drive higher output.
● Increased team productivity through effective staff planning, coordination and task delegation.
As of now I am pursuing Masters in International Business Management from London Metropolitan University, London. My degree will be completed in September, 2024. I am a graduate in BSc(Zoology).
