Sibi Jose

To obtain a challenging position a multinational Organization, Whereby I can put my experience to benefit the organization and in turn provide myself with professional growth and learning for building up a fair platform internationally.

Sales Development Manager - HDFC STANDARD LIFE INSURANCE

(2017-03)

Finance coordinator - Pinnacle Motor works PVT. Ltd

(2016-08 - 2017-06)

Provide responsible professional and technical assistance to management in the analysis, implementation, and monitoring of departmental programs; maintain a variety of financial records.

• To gather and collect all the financial data and information, to verify whether it has been accurately entered in the system, to monitor and retrieve the financial details whenever there is a need, etc.
• To provide support in budget preparation and drafting of relevant documents, perform miscellaneous filing, ad hoc reconciliation, etc.
• To collect monthly payout from all finance companies.
• To coordinate all finance companies functions and schemes

Senior sales Executive - Trichur Automobiles - Trichur, India

(2016-02 - 2016-07)

• Working cooperatively and effectively with others encountered during the course of duty
• Opening Service recovery process for follow-ups.
• Handle phone, fax, and e-mail correspondence
• Follow ups with escalations received by emails
• Maintain files according to prescribed filing systems for easy retrieval.
• Closing files which cases has been resolved.
• Carrying out field visit for sales as well as services for high network customers.
• Maintaining a fair relation through regular visit to all the agencies throughout the city.
• Driving agencies within the city for retention and customer service activities.

Customer service executive - Fairmacs International - Cochin, India

(2015-01 - 2016-02)

• Preparing the detailed bill of lading, airway bill, shipping bill, etc...
• Supporting Team leader in day to day Customer service activities and providing customers an escalation channel that provides high quality resolution of complaints& claims with an exceptional service experience.
• Provide feedback to the management on escalation trends that may imply and Employee-Coaching requirement.
• Assisting customers with their shipments in track and trace.
• Identify and report any potential customer loss to the sales/commercial team.
• Monitor and report the complaint file records to closing point.
• Monitor quality of recording of undeliverable shipment resolutions to hand over to operations.
• Arranging bookings of customer’s imports and exports shipments.
• Monitoring for all import request and follow up with origin countries and depots.

MBA - Logistics and shipping - Bharathiar University, Coimbatore (2014 - 2014)

Bachelors Degree - Commerce - Mahatma Gandhi University, Kottayam (2011 - 2011)

HSC (2008 - 2008)

SSC (2006 - 2006)