Sidelka Rhone

A compassionate and structured Account Manager and Client Services professional with a proven track record in team leadership, operational safety, and staff welfare. Combines extensive front-of-house and corporate relations experience with recent, specialized training in Safeguarding and Trauma-Informed Practice. Highly adept at managing risk, maintaining absolute confidentiality, and handling sensitive situations with calm professionalism.

Seeking a purposeful coordination, front-of-house, or support role dedicated to advocating for and protecting vulnerable adults.

Account Manager at Beverly's & Daughter (Cleaning Services) (2021-05 – Present)

• Manage budgets, control costs, and identify savings opportunities
• Foster collaboration with senior clients, directors, and department heads
• Drive process improvements, introduce new technologies, and boost efficiency
• Manage supplies, chemicals, and equipment, and nurture vendor relationships
• Recruit, train, motivate, and manage cleaning staff and supervisors, focusing on performance and welfare
• Ensure compliance with health and safety regulations, maintain records, and prioritise staff and client safety
• Implement and monitor cleaning standards, conduct inspections, and drive high cleanliness and hygiene levels
• Plan, organise, and oversee daily cleaning activities, ensuring Service Level Agreements and Key Performance Indicators are met

Night Concierge at Principal Tower (2019-09 – 2022-06)

• Provided exceptional customer service to residents and guests, fostering a welcoming environment and anticipating their needs.
• Managed front desk operations, including greeting visitors, responding to requests, and providing local recommendations.
• Maintained building security through vigilant monitoring of CCTV and verifying visitor credentials.
• Coordinated with maintenance teams, handled deliveries, and resolved issues efficiently, ensuring seamless building operations.
• Utilized accurate handovers to ensure continuity of service and high standards of customer care.

Sales & Marketing Executive at Switzerland Travel Centre (2018-05 – 2019-09)

• Advised clients on tailored holiday packages, rail passes, and accommodation options, driving sales growth and customer satisfaction.
• Contributed to the development and implementation of marketing strategies, including the launch of the 2019 website, focusing on enhancing the customer journey and showcasing expert destination knowledge.
• Collaborated with travel trade partners and agencies to ensure availability of bookable products, and provided training and support on Swiss travel products.
• Maintained expert knowledge of Switzerland as a tourist destination, staying up-to-date on industry trends and developments.
• Managed digital marketing campaigns across social media, websites, HubSpot, and Constant Contact, enhancing brand visibility and engagement.
• Organised familiarisation trips for suppliers and represented Switzerland Travel Centre at World Travel Market, promoting Swiss travel opportunities and building industry relationships.

Sales Consultant at Global Touring (2016-12 – 2018-02)

• Represented the organisation at travel and trade exhibitions, promoting products and fostering industry connections to drive business growth.
• Proactively upsold flights, insurance, and value-added services, enhancing average transaction values and revenue.
• Developed and maintained strong relationships with key agents, securing repeat bookings and driving business expansion.
• Pursued and followed up sales enquiries, employing effective conversion strategies to maximise sales performance.
• Actively promoted and sold Topdeck and Back-Roads products, overseeing the entire booking process from initial enquiry to trip departure.
• Managed multiple communication channels, including phone, email, chat, and social media, ensuring timely responses within 2-12 hours and maintaining high levels of customer satisfaction.

Marketing Assistant at Saint Lucia Tourist Board (2015-11 – 2016-11)

• Provided admin support for the marketing team
• Supported marketing campaigns, promotional activities, and content creation (brochures, digital)
• Liaised with media, travel trade, and partners to boost Saint Lucia's profile, working closely with the Director

BA (Hons) in Tourism and Hospitality Management – London South Bank University (2011-09 – 2015-06)

BTEC Diplomas: First Diploma (Distinction); National Diploma (Double Distinction) in Travel & Tourism – Merton College (2009-09 – 2010-06)

GCSEs – Kingston College (2007-09 – 2009-06)