Sima Aktar
Analyst - IT Service/Asset Management
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About
Experienced professional in administrative and operational roles with strong analytical and organisational skills. I am currently looking to pursue a career in accounting and finance, committed to practical experience and training. Detail-oriented with a proven record in data management and reporting.
Experience
Analyst - IT Service/Asset Management - FCA/DXC Technology - London
(2023-04)
- Managing lifecycle tracking and records of IT assets for all end users - ensuring accurate data control and compliance with internal process
- Producing data reports
- Monitoring and managing SLA and KPI performance to maintain high quality services using Excel functions such as Pivot tables
- Resolving operational setbacks with proactive problem-solving skills
Team Support Administrator - WSH ltd - Portico - London
(2022-11 - 2023-03)
- Provided comprehensive secretarial support to managing directors, ensuring smooth daily operations
- Assisted senior administrators to effectively coordinate large-scale events
- Collaborating with cross-functional teams to achieve service improvements and communicating with clarity both in writing and conversation
Transactional Support Staff - Saffery Champness Chartered Accountants - Bank, London
(2022-08 - 2022-10)
- Assisted accountancy team with data entry, billing, and expense processing
- Maintained accurate client and practice records
- Supported follow-ups for compliance
Medical Receptionist/Administrator - Sarah Chapman Clinic - Sloane Square, London
(2021-08 - 2022-06)
- First point of contact for patients
- Prepared invoices, managed financial spreadsheets and monitored payments
- Diary management for Dermatologist and 8 Dermal Therapists – managing appointments using booking system (Pabau)
- Responding and resolving patient complaints within the structure defined by the practice
Support Staff - Gibbs Gillespie Estate Agent - Ruislip, Middx
(2019-04 - 2021-08)
- Assisting Lettings team consisting of a Branch Manager, 2 Assistant Manager, 4 Consultants
- Updating the database with client information
- Conducting reference checks
- Client viewings
- Assisting with business generation
Luxury Brand Ambassador - Christian Dior - Harrods, Knightsbridge
(2015-10 - 2019-03)
- Delivering luxury personalized customer service to all our clients
- Importing and managing CRM database
- Driving sales, achieving KPI and maximising all opportunities including cross-selling and adding on sales
- Supporting the sales and marketing activities in store
- Conducting stock takes
Education
Bachelor of Arts - Business Hons Foundation - Arden University (2019-02 - 2020-02)
ITEC Level 1 - Beauty Therapy - East London Beauty Academy (2011-01)
GCSES - Including Maths and English - Central Foundation Girls School (2010-01)
