Simmi

Experienced in hospitality and retail roles, including guest services within hotels and VIP hospitality environments. Strong foundation in marketing education, with developed communication, customer engagement, and organisational skills. Alongside this, I have gained hands-on childcare experience through supporting a friend with supervising children, planning activities, and maintaining daily routines in a safe and structured way.

I am reliable, adaptable, and confident working in fast-paced environments, with a consistent focus on delivering high-quality customer care and positive guest experiences.

Retail Assistant (Full Time) - JD Sports - Arndale store

(2022-10 - 2024-01)

• Delivered high-quality customer service in a fast-paced retail environment at JD Sports (Arndale store)
• Assisted customers with product selection, ensuring needs were met efficiently and professionally
• Maintained shop floor standards, including visual merchandising and stock replenishment
• Supported sales performance through proactive customer engagement
• Contributed to a positive in-store experience, helping drive overall store success

Hospitality Staff - Verve People

(2022-04 - 2024-01)

• Led match-day kiosk teams in high-pressure stadium environments, ensuring fast and efficient service delivery
• Trained and onboarded new staff, improving team readiness and performance during live events
• Managed stock control and inventory, maintaining availability and reducing service delays
• Operated tills accurately under pressure, handling high transaction volumes with precision
• Supported event operations including conferences and VIP box waiting and catering at stadium
• Assisted with setup and breakdown of event spaces, ensuring smooth execution
• Contributed to consistently high customer satisfaction in fast-paced, high-demand settings

Temp Chef de Partie - Zizzi Restaurants-Manchester - Manchester

(2021-07 - 2021-07)

• Supported the Head Chef in high-volume kitchen operations, ensuring efficient workflow and timely service.
• Prepared ingredients and completed mise en place to maintain consistency, freshness, and quality standards.
• Cooked and plated dishes according to Zizzi specifications, delivering consistency in taste and presentation.
• Maintained a clean, organised workstation while strictly following health, safety, and hygiene regulations.
• Contributed to smooth kitchen operations, helping deliver a positive and consistent customer dining experience.

Level 3 Health and Social care Extended Diploma - Health and Social care - Hopwood hall College

LEVEL 4 - Marketing Management - TheManchester MetropolitanUniversity