Simon Jackson

CompTIA Security+ certified IT professional with practical experience in Microsoft Intune, Entra ID, and secure user lifecycle processes gained through an intensive bootcamp and extensive home lab work. Currently pursuing MD-102 to strengthen Windows 10/11 deployment and troubleshooting skills. I bring an ITIL-aligned approach to issue resolution along with strong communication and customer-service abilities developed in demanding environments.

Dedicated to delivering seamless technical support and high-quality service as a Service Desk Analyst.

Commis Chef at Young's (Cobham) (2024-11 – 2025-08)

Managed high-pressure kitchen operations with focus on quality service delivery and task prioritization.

• Managed high-pressure order queues and prioritized tasks under strict deadlines in fast-paced environments
• Maintained rigorous compliance with safety standards
• Handled all prep work to ensure the kitchen remained organized for smooth daily service
• Developed disciplined communication, teamwork, and problem-solving skills

Chef at The Weir Pub and Hotel (2021-05 – 2024-08)

Delivered high-quality service in fast-paced kitchen environment with emphasis on operational excellence.

• Managed high-pressure order queues and prioritized tasks under strict deadlines
• Maintained rigorous compliance with safety standards
• Handled all prep work to ensure the kitchen remained organized for smooth daily service
• Developed disciplined communication, teamwork, and problem-solving skills necessary for a professional environment

Customer Assistant & Operations at M&S (Walton-on-Thames) (2018-04 – 2021-05)

Acted as trusted key holder managing store operations with focus on safety and customer service.

• Acted as a trusted key holder, managing store opening procedures, alarm deactivation, and delivery logistics
• Conducted daily checks to ensure safety compliance
• Supported the team in keeping the store running smoothly
• Provided professional customer support to resolve inquiries promptly
• Remained available for emergency out-of-hours call-outs

Bootcamp Certification in Cybersecurity – Fareport Training (2026-01 – 2026-02)

Certification in Hospitality and Catering – Costa Coffee (2016 – 2016)

NVQ Level 1 in Performing Engineering Operations – Kingston College (2013 – 2013)

A Levels in Music, Music Technology, Religious Studies – Woking College (2012 – 2012)

AS Levels in Music, Music Technology, Maths, Computing – Woking College (2012 – 2012)

GCSEs in General Education – Heathside School (2010 – 2010)