Simone Macarthy - Ngilari

I am passionate and enthusiastic about work and developing my professional career. I am reliable, dependable, able to work on my own and as part of a team. I have good organisational skills to manage and prioritise workloads and I'm able to form good working relationships with others who also desire to deliver high quality work in any organisation.

I have experience in customer service, general administrative work and clinical environments which I have gained from my experience in placements and my current and past employments at Guys and St Thomas' NHS Trust, The Centre For Advanced Facial Cosmetic and Plastic Surgery, Omnes Healthcare Ltd, NELFT, Millennium Gloucester Hotel and River Island. These roles have exposed and provided me with generic work skills that I believe will be useful in any work environment.

Patient Access Navigator (Women Services) - Guys and St Thomas' NHS Foundation Trust - London

(2023-04)

• Act as the first point of call for all patient access queries to the Trust.
• Receive and vet all new referrals following departmental procedures and guidelines
• Responsible for rescheduling of outpatient, elective admissions and all associated appointments.
• Ensure patients are appropriately reminded of their appointments through reminder letters/ contact via telephone etc.
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone
• Provide a welcoming and efficient reception service to all service users
• Administer clinic using trust systems as per departmental protocols.
• Ensure all data is inputted correctly into the clinical system in a timely manner.
• Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within clinics
• Escalate any issues where appropriate to management
• Working flexibly to ensure the departments operates effectively, including working across all speciality boundaries.
• Develop and maintain relationships with all staff groups to ensure patient access teams function as effectively as possible
• Assist with co-ordination of multidisciplinary team meetings.
• Undertake general office responsibilities and provide general administration support as directed by management

Front of House/ Clinical Administrator - The Centre For Advanced Facial Cosmetic and Plastic Surgery - London

(2022-10 - 2023-01)

• Undertake all reception duties – welcoming and directing patients and visitors to the clinic.
• Assist Clinic Manager with all clinic administration associated with staff, patients, and the Clinic as a whole.
• Attend meetings with Clinic Manager- Prepare materials for meetings, reports and information requests.
• Assist with patient documentation requests from Management.
• Submit stock orders in a timely manner
• Reporting around treatment numbers, billing and reconciliations.
• Communication via phone/email with patients in the pre and post operative phase.
• Following up and creating patient payments for surgery.
• Ensuring patient files and paperwork are scanned and filed accordingly.
• Maintaining all weekly invoices and accounts.
• Answering all incoming calls, assisting patients with their questions and requests.
• Working closely alongside medical staff to ensure their days run smoothly and effectively.

Ultrasound- Health Care Assistant - Omnes Healthcare Ltd - London

(2022-01 - 2024-04)

• Identify patients correctly using departmental protocols and procedures
• Receive patients into the department and prepare them for their examination
• Prepare equipment and clinical environment prior to the start of daily clinic and each examination.
• To assist with clerical duties, demonstrate and have appropriate working knowledge of the ultrasound imaging system (System One) for the purpose of patient identification, attendance and reports.
• Input patient data into ultrasound machine and upload scan images on to patient profiles on to ultrasound imaging system (System One).
• Acting as a chaperone during intimate procedures.
• Ensuring all patients appointments are kept to time to aid in the smooth running of clinics.
• Ensure that patient enquires and complaints are dealt with promptly and efficiently
• Assist with checking and storage of supplies required in daily clinics
• Report and incidents/ accidents and faulty equipment in a timely manner on Radar (incident reporting software).
• To ensure effective communication with other staff and members of the public maintaining confidentiality at all times
• Attend staff meetings and contribute towards the smooth running of the clinical area
• To be prepared to work flexible hours according to the needs of the service
• To participate in audit and quality control programmes.
• Take responsibility for own developmental learning and performance, including participating in supervision
• Take responsibility for maintaining a record of own personal development.
• Work with management on any new training requirements.

Bank Vaccination- Health Care Assistant (zero hour contract) - North East London Foundation Trust(NELFT) - London

(2021-06 - 2022-02)

• Supported the vaccination activity, assisting with the configuration of the vaccination station and waste control.
• Worked with little supervision.
• Handled difficult conversations (sensitive, language barriers, hostile atmosphere) when needed or escalated to a supervisor.
• Worked as an effective team member, demonstrated good personal communication skills and actively promoting excellent team and interdisciplinary relationships.
• Managed and prioritised workload
• Demonstrated concise, accurate, timely record keeping and ensured that all work carried out was recorded accurately
• Observed and maintained strict confidentiality with regards to any patient/family/staff records and information in line with the requirements of the Data Protection Act.
• Adhered to all centre policies, procedures and processes
• Improved and maintained personal and professional development by participating in continuing professional development activities.

Student Midwife Placement (Whipps Cross University Hospital) - Middlesex University - London

(2021-02 - 2021-09)

• Provided warm, sensitive and compassionate care.
• Communicated effectively with clients, using a sensitive, client-centred approach.
• Demonstrated an understanding of the ethical principle of valid consent and refusal.
• Assisted in determining preferences to maximise an individual approach to care.
• Applied the principles of confidentiality as outlined in the NMC Code and Data Protection Act (1988).
• Worked as an active team member supporting and assisting others appropriately and in accordance with the NMC Code.
• Communicated with colleagues verbally, in writing and electronically and checked that the communication was fully understood.
• Monitored baseline observations of clients using electrical and manual equipment/techniques.
• Participated in sharing evidence-based information with clients in order for them to make an informed decision about their care.
• Able to reflect on practice and discuss with other team members to enhance learning.

Switchboard Operator/Receptionist - Millennium Gloucester Hotel - London

(2019-07 - 2020-09)

• Provided warm, professional customer support with exceptional efficiency for maximised satisfaction ratings.
• Provided thorough handovers to incoming staff to ensure seamless service continuity.
• Employed exceptional multitasking abilities to effectively manage multiple inbound channels.
• Assisted callers with complex enquiries, identifying relevant sectors for referrals and escalating as necessary.
• Liaised with difficult callers in a professional manner to ensure positive outcomes, maintaining a calm, rational approach to unpredictable conversations.
• Established and maintained effective working relationships with coworkers, supervisors and the general public.
• Used exceptional attention to accuracy in directing and diverting calls to relevant departments.
• Demonstrated excellent verbal and written communication skills.
• Operated a variety of standard office machines such as a variety of computer software's, fax, photocopiers, phones, shredding machines for daily clerical duties.
• Attended regular staff training sessions for continuous professional development and effective performance in the role.
• Maintained regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

Student Children's Nurse Placement (Homerton & Whipps Cross University Hospitals) - City University of London - London

(2018-05 - 2018-12)

• Provided compassionate patient care for required caseload.
• Collaborated with staff members to facilitate quality care.
• Built caring and compassionate relationships with patients to provide emotional support and encouragement during their stay on the ward.
• Provided basic patient care and treatment, such as administering drugs, conducting urinalysis investigations, taking baseline observations such temperature and blood pressures and dressing wounds.
• Helped patients complete day-to-day tasks, including bathing, dressing and eating.
• Worked effectively within multidisciplinary healthcare teams.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Followed all personal and health data procedures to effectively comply with DPA laws and prevent information breaches.
• Strengthened training and nursing knowledge by taking part in continuing education programs and workshops.

Sales Advisor - River Island - London

(2017-06 - 2018-04)

• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Assisted customers with product selection, sales, and returns in a professional, courteous and friendly manner.
• Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
• Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Maintained consistent store cleanliness and general tidiness through diligence to drive foot traffic and potential sales.
• Monitored stock levels, replenishing as needed for a consistently well-stocked sales floor.
• Completed purchases with cash, credit and debit payment methods.
• Sustained safety protocols while delivering proper, cost-effective and safe handling equipment and material use.

School Work Placement Administrative Assistant - Kent College Pembury - Royal Tunbridge Wells

(2016-05 - 2017-05)

• Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Managed clerical needs of company employees, including copying, faxing and file management.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Maintained reception area in orderly manner to provide visitors with positive first impression of company.

Bachelor of Science - Midwifery - Middlesex University (2020-09 - 2021-09)

Certificate of Higher Education - Health Studies - City University Of London (2017-09 - 2019-01)

A-Levels - Biology, Psychology, Philosophy & Ethics (RS) - Kent College Pembury (2015-09 - 2017-06)

GCSE - Ilford Grammar School (2013-09 - 2015-06)

International Secondary School (2010-09 - 2013-07)