Simone Storrs

Customer Service & Admin Manager/Team Leader

Talent

Deal, Dover District, KentMember since 6 May 2025

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About

Over 20 years of Customer Services & Administration experience and 3 years of Leadership & Management experience.

Fully conversive in Microsoft 365 & Office packages. I am experienced with

I am happy working on my own but also love working as part of team. I am confident making decisions but also happy to take a step back and listen to others opinions and ideas and act on them.

I am flexible and work with the jobs demands.

Please contact me for more information and a chat.

Experience

NHS Bereavement Supervisor

I am responsible for the day to day management of the Bereavement Officer's including work allocation,

performance/attendance issues, back to work interviews, staff appraisals, personal development planning and maintaining the Bereavement Team ERoster.

I supervise Bereavement Officer's who will be the first point of contact for all matters relating to deceased patients. This includes stakeholders as well as partners both internal and external to the trust.

I contribute to the overall divisional strategy in providing a high morale and open culture to foster commitment, promote wellbeing, and professional and personal development.

I attend and participate in Divisional meeting and I also represent the Division at external meetings as required. I also deputise for the Head of Bereavement Services as required.

I deal with and respond to complaints where appropriate in accordance to the Trusts policy ensuring that any necessary remedial action is taken in a timely manner.

I review and update departmental standard operating procedures, polices and guidance in accordance to improve service and national guidelines. I implement changes to service provision to drive efficiency and improve service user experience.

I successfully complete various Managerial Courses and select other courses that the Trust has available as part of my Continual Professional Development.

I am training in Quality Governance within the Trust but also with stakeholders. I ensure any quality alerts are dealt with swiftly and efficiently by the relevant departments or GP Surgeries. This is very challenging but essential to provide excellence to clients, patients and Stakeholders.