Simran Shrestha

I am a client-focused Operations and Customer Success professional with over 5 years of experience delivering structured projects while building strong stakeholder relationships. I translate client requirements into actionable plans, manage expectations through proactive communication, and use performance insights to optimise outcomes. With experience supporting multi-stakeholder initiatives and paid digital client projects, I bring a solution-oriented approach focused on service quality, retention, and long-term relationship value.

Digital Operations Coordinator (Freelance | Remote) - Self-employed - Remote

(2025-02)

• Founded and directed multi-platform digital projects across 8 managed social accounts, scaling a combined audience to 100K+ followers
• Produced high-performing digital assets generating 30M+ peak views by leveraging audience insights and performance data
• Delivered paid digital content projects for freelance clients, translating briefs into tailored strategies aligned with client objectives
• Managed ongoing client communication, providing progress updates, performance insights, and strategic recommendations to enhance engagement outcomes
• Built strong working relationships through proactive expectation management, timely delivery, and solution-focused problem solving
• Monitored engagement metrics and adjusted strategies to improve results and client satisfaction

Sales Associate (Part-Time) - Sunglass Hut - London, UK

(2024-08 - 2025-01)

• Delivered high-quality, personalised customer service in a fast-paced retail environment
• Built strong rapport quickly to understand customer needs and recommend suitable products
• Consistently achieved top seller status, exceeding individual sales targets and contributing to store performance
• Demonstrated strong product knowledge across luxury eyewear brands to support upselling and cross-selling
• Handled transactions, returns, and after-sales support accurately and professionally
• Maintained visual merchandising standards and supported daily store operations

Customer Service & Operations Coordinator - Himal Reisen Pvt. Ltd - Nepal

(2019-03 - 2024-07)

• Served as the main point of contact for a diverse customer base, managing enquiries, bookings, and service updates
• Built long-term client relationships through proactive communication and consistent follow-up
• Coordinated with internal teams and external partners to resolve customer issues efficiently
• Maintained accurate customer records and documentation, improving workflow accuracy by approximately 25%
• Identified recurring customer issues and supported process improvements to enhance satisfaction and service quality
• Assisted with onboarding and training new team members to ensure consistent customer experience

Founder & Project Lead - Miss Tourism Beauty of Nepal Pageant - Nepal

(2021-01 - 2021-12)

• Built and maintained partnerships with sponsors, vendors, and stakeholders to successfully launch and deliver a national-level event
• Managed participant and stakeholder expectations through proactive communication, structured planning, and relationship management
• Coordinated cross-functional teams and external partners to ensure seamless event execution and positive stakeholder outcomes
• Negotiated sponsorship agreements and collaborated with partners to align branding and commercial objectives

Co-Owner & Operations Lead - Sisa Boutique Clothing Store - Nepal

(2019-06 - 2021-04)

• Managed customer interactions, daily operations, and vendor relationships
• Implemented service and marketing improvements that increased customer engagement and sales by 20%
• Ensured smooth day-to-day customer experience through organised processes and clear communication

Event Hosting, Interviewing & Choreography (Freelance / Event-Based) - Various Event Organizations - Nepal

(2019-01 - 2022-12)

• Hosted live events and red-carpet segments at national pageants and cultural shows including Miss Purwanchal, Miss Tourism Nepal, and celebration events, engaging audiences of approx. 500–3,000+ attendees per event
• Conducted on-stage and red-carpet interviews with 20+ public figures, including mayors, actresses, and entertainment industry professionals
• Coordinated with event organisers and production teams to manage live stage flow, timing, and transitions, ensuring smooth execution under tight schedules
• Choreographed stage walks and performance routines for 10+ pageant and cultural events, improving participant presentation and stage confidence
• Trained contestants in stage presence, posture, and public presentation, contributing to improved overall performance quality during competitions

Professional Certificate - Google UX Design - Coursera (2025-01 - 2026-12)

Professional Certificate - Google Project Management - Coursera (2024-01 - 2025-12)

Course - Foundations of Digital Marketing & E-Commerce - Coursera (2024-01 - 2025-12)

Professional Certificate - Google Data Analytics - Coursera (2025-01)

+2 - Business Management - Nepal